Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
MYLA ORIEL

MYLA ORIEL

Team Manager | Bookkeeper | Technical Support | Operations and scheduling Virtual Assistant | Online Business Management | Customer Service Pro
Puerto Princesa City,PLW
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Work Preference

Desired Job Title

Team ManagerProgram Ready TrainerTechnical Advisor II (QuickBooks)Technical Advisor II (Telecommunication)Customer Service Representative

Work Type

Full TimePart Time

Location Preference

RemoteHybrid

Important To Me

Career advancementHealthcare benefitsWork from home option

Summary

Results-driven professional with 5+ years of BPO experience in customer service, technical support, and leadership roles. Skilled in QuickBooks Desktop & Online, accounting, payroll processing, and team management. Proven track record in coaching, training, and driving performance improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Manager

Concentrix
Mandaluyong City, Metro Manila
11.2019 - Current
  • Lead and mentor agents to meet KPIs and improve customer satisfaction.
  • Monitor performance metrics and provide coaching for growth.

Program Ready Trainer

Concentrix
Mandaluyong City, Metro Manila
01.2023 - 12.2023
  • Trained newly hired agents in handling financial and technical concerns.
  • Developed training materials to enhance product knowledge and customer service.
  • Provided real-time coaching to improve customer interactions.

Technical Advisor II (QuickBooks)

Concentrix
Mandaluyong City, Metro Manila
11.2019 - 01.2023
  • Resolved financial software issues, log-in, certification, accounting error, and network issues for business owners and accountants.
  • Guided clients on financial records, tax filings, and payroll compliance.

Technical Advisor II (Telecommunication)

Sitel Palawan
Puerto Princesa City, Palawan
08.2019 - 11.2019
  • Provided troubleshooting support for landline and internet issues.
  • Created service tickets and dispatched technicians for home repairs.
  • Coordinated with field teams to ensure timely resolution and client updates.
  • Documented interactions and maintained accurate service records.

Customer Service Representative

Sitel Palawan
Puerto Princesa City, Palawan
06.2019 - 08.2019
  • Assisted premium clients with purchases, billing charges, and product support.

Education

Bachelor of Science - Information Technology

Palawan State University
01.2022

Skills

  • Team Leadership & Performance Management
  • Training & Development
  • Customer Service & Technical Support
  • Accounting
  • Payroll
  • Sales Lead Generation
  • Administrative Management
  • Microsoft Proficiency
  • Client Relationship Management

Certification

  • Evolve Certified
  • Leadership & Management Training
  • Concentrix Lean Six Sigma Yellow Belt Training QuickBooks
  • Certified Quickbooks Accountant

Languages

English
Tagalog

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Program Ready Trainer - Concentrix
01.2023 - 12.2023
Team Manager - Concentrix
11.2019 - Current
Technical Advisor II (QuickBooks) - Concentrix
11.2019 - 01.2023
Technical Advisor II (Telecommunication) - Sitel Palawan
08.2019 - 11.2019
Customer Service Representative - Sitel Palawan
06.2019 - 08.2019
Palawan State University - Bachelor of Science, Information Technology

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MYLA ORIELTeam Manager | Bookkeeper | Technical Support | Operations and scheduling Virtual Assistant | Online Business Management | Customer Service Pro