Myla Marasigan
Taysan
Summary
As a Customer Success Specialist at Hostinger, I assist clients with domain management, email setup, website migration, and troubleshooting hosting issues. My goal is to provide clear, efficient solutions while ensuring a smooth and positive experience for every customer.
Overview
4
4
years of professional experience
Work History
Super Senior Customer Success Specialist (Emails)
Hostinger International Ltd.
09.2021 - Current
- Assist customers with website hosting, domain configurations, and email setup.
- Troubleshoot technical issues related to website email performance, security, and server configurations.
- Guide users through website and email migration and data transfer processes.
- Support clients in setting up and managing Google Workspace and Titan email accounts.
- Provide step-by-step instructions for DNS management, SSL installations, and other hosting-related settings.
- Educate customers on best practices for website security and optimization.
- Process billing inquiries, refunds, and plan upgrades while ensuring customer satisfaction.
- Collaborate with internal teams to improve products, services, and customer experience.
- Maintain a high standard of customer engagement by responding empathetically and proactively.
Education
Bachelor of Science - Electronics Engineering
University of Batangas
Batangas, Province Of Batangas, Philippines07-2019
Skills
- Strong knowledge of web hosting, domains, and DNS configurations
- Experience with cPanel, WordPress, and email hosting solutions
- Ability to communicate complex technical concepts in a simple and user-friendly manner
- Customer-centric approach with problem-solving and critical-thinking skills
- Experience working with ticketing systems and live chat support
- Adaptability to a fast-paced, remote work environment
Timeline
Super Senior Customer Success Specialist (Emails)
Hostinger International Ltd.
09.2021 - Current
Bachelor of Science - Electronics Engineering
University of Batangas
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