A committed and compassionate individual, seeking for a challenging and rewarding position in your organization that will allow me to utilize my skills and knowledge, through the application of acquired concepts and theories with the aim of contributing to the growth of the organization. An individual that is on point in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances job experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
MYKIE LOUISE S. PILPA
Head Liaison
Baybay City
Summary
Overview
10
years of professional experience
13
years of post-secondary education
11
Certifications
Work History
Lamore DigitalPerth, Australia
Client Support Specialist
2024.05 - 2024.10 (5 months)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Basesolida Construction And Supply
Head Liaison
11.2021 - 04.2024
Job overview
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Reduced operational costs by identifying areas for optimization and implementing cost-saving measures across departments.
- Served as primary point of contact, fostering strong relationships between internal teams and external partners.
Optum, UnitedHealth Group
Provider Service Advocate
08.2019 - 10.2021
Job overview
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Streamlined workflow processes by identifying inefficiencies and implementing improvements.
- Coordinated with cross-functional teams to ensure seamless resolution of customer issues, resulting in higher satisfaction rates.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Delivered friendly service and offered expert support in every interaction.
- Managed over 50 to 75 calls per day
On-the-Job Training (OJT) at Camiguin Dairy Development Farm
06.2018 - 07.2018
Job overview
- Milking Cows, Milk Production, Calf Rearing, Pasture Development, Farm Biosecurity, Farm Health and Management
- Spaying and Neutering
- Boar semen collection and Artificial Insemination (A.I.) service
Eperformax
Customer Service Representative
09.2014 - 05.2015
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
Visayas State University (Main Campus)Baybay, Province Of Leyte, Philippines
Bachelor of Science from Animal Science
06.2016 - 08.2019
University Overview
University of Cebu (Banilad Campus)Cebu City, Province Of Cebu, Philippines
Bachelor of Science from Secondary Education
06.2014 - 03.2015
University Overview
Visayas State UniversityBaybay, Province Of Leyte, Philippines
Bachelor of Science from Animal Science
06.2012 - 03.2013
University Overview
Franciscan College of The Immaculate Conception
Secondary Education
06.2009 - 03.2012
University Overview
International Christian School
Secondary Education
06.2008 - 03.2009
University Overview
Baybay I Central SchoolBaybay, Leyte
Primary Education
06.2002 - 10.2007
University Overview
Skills
Written Communication
undefinedCertification
BACHELOR IN ANIMAL SCIENCE, 06/14/19
Personal Information
Personal Information
- Age: 27 years old
- Place of Birth: Mandaue City, Cebu
- Height: 5'4
- Weight: 105 kg
- Father's Name: Nicholas Francisco V. Pilpa
- Mother's Name: Myla Rosario S. Pilpa
- Date of Birth: 06/12/96
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
References
References
- JAMES D. ALBARICO, Bachelor of Animal Science, 0906-916-3663, jamesalbarico@gmail.com
- FE ALDDIE A. DOGUILES, Bachelor of Animal Science, 0917-252-1722, fealddiedoguiles@yahoo.com
Timeline
Client Support Specialist
Lamore Digital
2024.05 - 2024.10 (5 months)
Head Liaison
Basesolida Construction And Supply
11.2021 - 04.2024
Provider Service Advocate
Optum, UnitedHealth Group
08.2019 - 10.2021
On-the-Job Training (OJT) at Camiguin Dairy Development Farm
06.2018 - 07.2018
Visayas State University (Main Campus)
Bachelor of Science from Animal Science
06.2016 - 08.2019
Customer Service Representative
Eperformax
09.2014 - 05.2015
University of Cebu (Banilad Campus)
Bachelor of Science from Secondary Education
06.2014 - 03.2015
Visayas State University
Bachelor of Science from Animal Science
06.2012 - 03.2013
Franciscan College of The Immaculate Conception
Secondary Education
06.2009 - 03.2012
International Christian School
Secondary Education
06.2008 - 03.2009
Baybay I Central School
Primary Education
06.2002 - 10.2007
Similar Profiles
JOCILLE RODRIGO CASINASJOCILLE RODRIGO CASINAS
Elderly Caregiver at Lamore Kibogaoka RakuRaku Co., Ltd.Elderly Caregiver at Lamore Kibogaoka RakuRaku Co., Ltd.
Anna MiltonAnna Milton
Real Estate Agent at LaMore RealtyReal Estate Agent at LaMore Realty
Hamza KaabouchiHamza Kaabouchi
Branch Manager at Aroma Di LamoreBranch Manager at Aroma Di Lamore
Johnnamae CañadaJohnnamae Cañada
ESL Teacher at AMIA Learning CenterESL Teacher at AMIA Learning Center
FRITZ ANGELO GALADOFRITZ ANGELO GALADO
Virtual Assistant at SurecoVirtual Assistant at Sureco