Marjorie Tansingco
San Fernando, Province Of Pampanga,PAM
Summary
Versatile and achievement-oriented professional with a proven track record at Connext Global Solutions, enhancing patient satisfaction and compliance. Excels in customer service and critical thinking, adept at resolving complex issues, leading to increased loyalty and operational efficiencies. Demonstrated expertise in CRM software and active listening, significantly improving first-call resolution rates.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Support Ninja (Seasonal Account)
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Healthcare Customer Service Representative
Connext Global Solutions
07.2021 - 08.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Forum Moderator
Majorel
01.2020 - 05.2021
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Proactively identified potential sources of friction within the community and implemented measures to prevent escalation into larger issues.
- Boosted community engagement through timely responses to comments and inquiries.
Bank Customer Service Representative
Concentrix
04.2019 - 12.2019
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
Secondary Science Teacher
St John the Baptist Catholic School
03.2017 - 04.2019
- Planned, prepared, and taught lesson plans, giving students individual support.
- Promoted critical thinking skills amongst students through inquiry-based learning approaches within various scientific disciplines.
- Utilized diverse instructional approaches to accommodate different learning styles.
- Boosted student achievement by implementing differentiated instruction strategies tailored to individual learning needs.
Education
Bachelor of Secondary Education - Biological Sciences
Bulacan State University
04-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Customer relations
- Problem resolution
- Appointment scheduling
- Paperwork processing
- Order processing
- CRM software
Timeline
Customer Service Representative
Support Ninja (Seasonal Account)
10.2024 - Current
Healthcare Customer Service Representative
Connext Global Solutions
07.2021 - 08.2024
Forum Moderator
Majorel
01.2020 - 05.2021
Bank Customer Service Representative
Concentrix
04.2019 - 12.2019
Secondary Science Teacher
St John the Baptist Catholic School
03.2017 - 04.2019
Bachelor of Secondary Education - Biological Sciences
Bulacan State University
Similar Profiles
CHRISTINA GIUFFRIDACHRISTINA GIUFFRIDA
Health Plan Specialist-Medica at Support NinjaHealth Plan Specialist-Medica at Support Ninja
HERSHEY DIMPLE BAUTISTAHERSHEY DIMPLE BAUTISTA
Recruiter at Support NinjaRecruiter at Support Ninja
TONYELL BANKSTONYELL BANKS
Customer Support Specialist at Support NinjaCustomer Support Specialist at Support Ninja