MUTYA MERGAL
Process Associate
Marikina City, Metro Manila
Summary
Experienced in Back Office Management and Processing Certificates optimizing productivity, efficiency and service quality. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Can be both individual and a team-player. Quickly adapt to new environments and also brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Process Associate
PATRA (INSURANCE COMPANY - ASSOCIATE)
Quezon City, Metro Manila, Philippines
11.2021 - Current
- Processing a certificate of insurance involves verifying, preparing, and issuing an official document that provides proof of an active insurance policy.
- This includes checking the policy holder’s coverage details, confirming policy validity and limits, and ensuring that all required endorsements or additional insured parties are accurately listed.
- Coordinated the processing of certificates of insurance, including validating coverage limits and reviewing policy endorsements.
- Managed the preparation and release of certificates of insurance, ensuring accuracy, policy compliance, and timely delivery to requesting parties.
Sr. Associate Ops
WNS
Quezon City, Metro Manila, Philippines
01.2019 - 01.2021
- Back office include settlement, clearances, record maintenance and more on emails about the Shipping Industry.
- Supported shipping and logistics operations by preparing documentation, coordinating schedules, and ensuring accurate and timely processing of shipments.
- Managed back-office logistics tasks including shipment scheduling and documentation preparation.
- Handled administrative functions for shipping and logistics, such as data entry, invoice preparation, filing shipment records, and updating internal systems to maintain accurate logistics information.
- Preparing the Rate Agreement for the Cargo Shipments.
- Maintained complete and accurate logistics records.
- Trained and supported new team members, maintaining culture of collaboration.
Education
Bachelor of Science - Information Technology
Pamantasan Ng Lungsod Ng Marikina
Marikina City, Metro Manila, Philippines03-2019
Skills
Oriented in Microsoft Office Application such as:
- Microsoft Office Word
- Microsoft office Excel
- Microsoft Office Power Point
Good Communication
Time Management
Strategic Planning
Capable of Multi – Tasking
Attention to Detail
Filing & Organizing
Report Preparation
Billing & Invoicing Support
Document Verification
Internal System Updating
Adaptability
Initiative
References
JAYMARK E.S GINES
SAP CONCUR - SUPPORT ENGINEER
0906 668 4905
new.jaymark.gines@gmail.com
Timeline
Process Associate
PATRA (INSURANCE COMPANY - ASSOCIATE)
11.2021 - Current
Sr. Associate Ops
WNS
01.2019 - 01.2021
Bachelor of Science - Information Technology
Pamantasan Ng Lungsod Ng Marikina