Mutya Castillo Lacson
Tondo
Summary
Dynamic Payment Team Leader at Teleperformer Co., Ltd., adept at motivating teams and enhancing operational efficiency. Recognized for exceptional multitasking and commitment to excellence, I leverage strong analytical skills in Excel to drive performance improvements and foster a culture of continuous development.
Overview
17
17
years of professional experience
Work History
Payment Team Leader
Teleperformer Co., Ltd.
Sihanoukville
03.2020 - Current
- Managing ticket escalations,payment gateway checking and verification
- Monitoring daily operations
- Motivating the team to achieve organizational goals
- Conducting quarterly performance reviews
- Delegating task to members
- Attending monthly operation meeting
- Preparing staff monthly schedule
Customer Service Team Leader
Black Sire Technology Co.,Ltd.
Sihanoukville
05.2018 - 02.2020
- Manage MYR, IDR and SGD currency
- Manage complaints (from both staff and customers)
- Delegating tasks to subordinates
- Monitoring the team's performance
- Helping with training and development
- Reporting to senior management / personnel
- Preparing staff monthly schedule
- Attending monthly operation meeting
Senior Customer Service Supervisor
Pacific Sea BPO Services Inc (12BET)
06.2009 - 04.2018
- Manage India, China, Malaysia, Indonesia, Thailand, Vietnam and Europe Market
- Manage complaints (from both staff and customers)
- Delegating tasks to subordinates
- Monitoring the team's performance
- Helping with training and development
- Reporting to senior management / personnel
Pitboss
Connectivity Factors and Access (CONFAX)
06.2008 - 05.2009
- Gaming supervisor oversees operations on the casino floor
- Monitoring the job performance of current employees taking disciplinary action against those who misbehave or do not fulfill their job duties
Education
Bachelor of Science - Nursing
St.Rita Hospital College of Nursing
01.2008
Skills
- Able to handle multiple tasks simultaneously
- Confident
- Hard-working
- Committed to achieving excellence
- Highly trainable
- Fast learner
- Adaptable to changes and pressures in the workplace
- Computer literate
- Proficient in MS Word
- Proficient in Excel
- Proficient in PowerPoint
Personal Information
- Height: 5'0
- Date of Birth: 03/09/87
- Nationality: Filipino
- Marital Status: Married
- Religion: Catholic
Timeline
Payment Team Leader
Teleperformer Co., Ltd.
03.2020 - Current
Customer Service Team Leader
Black Sire Technology Co.,Ltd.
05.2018 - 02.2020
Senior Customer Service Supervisor
Pacific Sea BPO Services Inc (12BET)
06.2009 - 04.2018
Pitboss
Connectivity Factors and Access (CONFAX)
06.2008 - 05.2009
Bachelor of Science - Nursing
St.Rita Hospital College of Nursing
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