MUSTAFA FATHELRAHMAN OSMAN IBRAHIM
customer service representative
Malate Manila
Summary
Customer-focused professional with expertise in call management and query resolution, consistently meeting high-level performance metrics to contribute to company success. Experienced Salesman professional with strong analytical skills, adept at problem-solving and improving operational efficiency. Skilled in data analytics and communication to drive strategic initiatives and enhance organizational performance. known for collaboration and delivering results, adaptable to changing needs, and reliable. value analytical mindset, teamwork, and consistent performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enshored
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Success Specialist – Automotive Parts
TOYOTA SALEM BABGI COMPANY
01.2012 - 01.2013
- Handled existing clients’ purchase orders and requirements with regards to automotive parts.
- Responsible for the creation of proposals/quotations for clients’ inquiries.
- In charge of estimation of lead time for clients’ item requisition and purchase orders.
- Replenished accessories items on display and monitor stock’s inventory.
- Assisted clients’ inquiries in-store, email or phone calls.
- Responsible for upselling and maintaining a harmonious relationship with Toyota’s clients.
- Job Summary:
MARKET RESERCH ANALYST (PART TIME)
Giraffe markets forex brokerage
01.2024
- Conduct market research to identify potential leads and business opportunities in South East Asia, and the Middle East.
- Develop and implement lead generation strategies to expand Giraffe Markets' business network.
- Build a strong presence on LinkedIn by connecting with relevant profiles and engaging with industry professionals.
- Proactively reach out to potential leads through LinkedIn messages and emails to introduce Giraffe Markets and invite them to join our page.
- Nurture leads by maintaining regular communication and providing relevant information about Giraffe Markets' services and offerings and convert them to successful traders or IBs.
- Collaborate with the senior sales team to hand over matured leads and facilitate further engagement.
- Share insightful content, including published posts and articles, on the Giraffe Markets page to educate and engage the audience.
- JOB SUMMARY
Moonway tour agency
01.2017 - 01.2018
- Responsible for handling customer inquiries via email, social media, and calls
- Fixing the issue of customer and providing solution
- Finding and providing the best travel package deal
- In addition I am solely in charge of English account.
- Job Summary:
Sales Executive – Freelance
Zain
01.2015 - 01.2015
- Responsible for handling customer inquiries and upselling plans and add-ons on customers’ current plans.
- In charge of reporting and creating sales analysis to my direct supervisor.
- Handled the lead generation activity for the territory.
- Managed marketing campaigns and promotional activities for the territory.
- Job Summary:
Sales Executive – Freelance
Mobily
01.2014 - 01.2015
- Help in the selling of sim cards and other promotional activities for the company to the maximum possible extent in the assigned territory.
- Understand the market demographics and drive sales strategy according to customer segments.
- Job Summary:
Business Development Executive - Freelance
Saudi Mobile Telecommunications Company (STC)
01.2014 - 01.2014
- Responsible for the entire sales cycle the assigned territory.
- Job Summary:
Education
Doctor of Dental Medicine -
UNCIANO COLLEGE MANILA
01.2022
Doctor of Dental Medicine - undefined
EMILIA AGUINALDO COLLEGE
01.2021
Pre-Dentistry - undefined
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA
01.2018
High School - undefined
AL-RAZI HIGH SCHOOL
01.2015
Skills
- Trilingual
- English (Professional Proficiency)
- Arabic (Native)
- Tagalog (Intermittent)
- English support
- With sales experience
- Customer relations experience
- Proficient in Microsoft Offices
- Process enhancement
- Critical thinking
- Market research
- Research and analysis
- Saber certification
- Experienced with Amadeus systems
CRM software proficiency
References
Fathelrahman Osman Ibrahim, Saleh, +966502306408, Toyota Salem Babgi Company
Rashid, Al-jamal ,09950044344, Enshored inc , Co-worker
Ahmed hussin,0952964331< Enshored inc, Co-worker ( Team lead)
Certification
- Sabre new hire training certification July 03, 2025
- Customer Service: Creating Customer Value Training - Jun 11, 2025
- Developing a Problem-Solving Mindset Training - Jun 11, 2025
- The Three Pillars of Effective Communication Training - Jun 16, 2025
- Customer Service: Problem-Solving and Troubleshooting Training - Jun 19, 2025
Timeline
Customer Service Representative
Enshored
02.2025 - Current
MARKET RESERCH ANALYST (PART TIME)
Giraffe markets forex brokerage
01.2024
Moonway tour agency
01.2017 - 01.2018
Sales Executive – Freelance
Zain
01.2015 - 01.2015
Sales Executive – Freelance
Mobily
01.2014 - 01.2015
Business Development Executive - Freelance
Saudi Mobile Telecommunications Company (STC)
01.2014 - 01.2014
Customer Success Specialist – Automotive Parts
TOYOTA SALEM BABGI COMPANY
01.2012 - 01.2013
Doctor of Dental Medicine - undefined
EMILIA AGUINALDO COLLEGE
Pre-Dentistry - undefined
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA
High School - undefined
AL-RAZI HIGH SCHOOL
Doctor of Dental Medicine -
UNCIANO COLLEGE MANILA
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