Mussab Amin
Dagupan, Province Of Pangasinan
Summary
Dynamic Customer Service Representative with a proven track record at Online Stores, excelling in problem-solving and relationship building. Enhanced customer loyalty through empathetic complaint resolution and effective multitasking. Leveraged strong product knowledge to drive sales and improve satisfaction, consistently managing high call volumes while maintaining professionalism.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Online Stores
Baguio City
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Electrical, Electronics And Communications Engineering
University of Luzon
Dagupan, Province Of Pangasinan, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Call center experience
Microsoft Excel
Relationship building
Microsoft PowerPoint
Product sales
Adaptability and flexibility
Customer relations
Data entry
Complaint resolution
Certification
CSE - Certified Sales Executive
Timeline
Customer Service Representative
Online Stores
04.2024 - Current
Bachelor of Arts - Electrical, Electronics And Communications Engineering
University of Luzon
04.2001 -