Murielle Alonzo

• Manage the day to day operations within the hub using the daily performance report, track record of high performance and team improvement
• Ensure procedures and regulations are enforced
• Lead team briefing, weekly meeting with staff, regular meeting on team performance
• Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfaction
• Improve internal process between the hub and the rest of the Operations team, in order to improve SLA
• Other tasks related to the operations of the Hub

· Prepares Profit and Loss (PNL) statements, budget reports, and analysis for the branch

· Builds sales by growing the following:

o Sales vs pervious year on a monthly/quarterly/yearly basis

o Average transaction value per customer

o Client list

o Average number of transactions per day

· Generates and analyzes the following reports:

o Cargo status and delivery performance

o Daily Sales Performance based on sales value and tonnage

o Employee performance

o Branch expenses vs sales

· Develops strategies and initiatives that helps grow branch sales and customer traffic

· Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

· Implements polices and protocols for branch efficiency

· Monitors and minimizes branch variances/errors such as misrouted cargoes and damaged cargoes

· Helps with day-to-day operations when needed

· Oversees multiple branches that has a Supervisor or Assistant Manager as head

· Ensures that all branch requirements and issues are relayed to the correct departments

· Ensures that branch assets are fully accounted, maintained and protected from possible damage and theft.

· Coaches and manages the productivity and performance of Assistant Managers and Supervisors

· Manages and oversees the manpower and plantilla of the assigned branch(es)

· Participate in the recruitment process and interviews applicants for the designated branch

· Approves application for leave of Supervisors and Assistant Managers

· Collaborates with department head and HCM for manpower issues and concerns

· Communicates all Management directives, department goals, and sales goals to team members

· Performs related tasks may be assigned from time to time by management

· Produce quality outputs and satisfy service level agreements with internal and external customers

• Responsible for managing and securing the store’s resources (personnel, inventory and equipment) using established systems and procedures with the end goal of achieving sales targets and satisfying the customer while maintaining a profitable retail operation.

• Achieves financial objectives set for the stores and area assignment.

• Ensures that merchandising standards are maintained, marketing programs and events are implemented as directed and premium customer service is provided to drive sales and meet customer needs.

• Ensures that the store’s inventory value is within applied variances.

• People Management

• Assists the Restaurant Manager in carrying out community relations plan to support brand image
• Conducts sales program evaluation as a basis for implementing sales building plans and requirements
• Employs in-store and out-of-store merchandising programs and plans
• Ensures achievement of standard inventory turnover rate (i.e. completeness, sufficient levels, storage quality)
• Identifies key drivers affecting all shifts and works with concerned managers in the development of strategies and initiatives to resolve issues over the long term
• Identifies product volume forecast based on sales forecast. Monitors and analyzes sales performance (AC, TC, dayparts) and provides recommendation to improve sales performance.
• Maintains stock-day level based on actual customer demand and creates adjustments as necessary
• Monitors adherence to standards and follows through execution during production planning
• Monitors and identifies causes of variances and do corrective actions (integrate to the last bullet)
• Plans for production workflow and systems covering cover the anticipate sudden influx of customers, appropriate manning mix and crew positioning
• Understands, integrates and analyzes all shifts performance data including historical and leads in the development and application of improvement initiatives.
• Coordinates with the Crew Leader with the training certification of team members
• Coordinates with the agency in documenting the critical incidents of team members’ performance appraisal.
• Ensure restaurant compliance with labor requirements such
• Recommends initiatives that will motivate, sustain and improve crew performance.
• Ensures that all official documents and reports from the store are kept in the proper places and only accessible to the correct roles.
• Monitors store compliance with government requirements such as store permits and licenses.
• Works with the Restaurant Manager in defining Safety and Security Programs. Conducts Safety and Security programs.