Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist
Maria Reggiena Ruiz

Maria Reggiena Ruiz

Cavite

Summary

Achieved high levels of customer satisfaction through proactive problem-solving and support. Enhanced service delivery by leveraging strong communication skills and industry knowledge. Contributed to team success by collaborating effectively across various customer service roles.

Overview

19
19
years of professional experience

Work History

Junior Executive Assistant

EXL Service Philippines
01.2024 - Current
  • Orchestrated participant engagement through effective management of inbound calls and transitioned to multimedia oversight of retirement insurance processes via email and outbound outreach.

Frontline

Dubai Duty Free
11.2017 - 02.2023
  • Managed VIP passenger experiences during executive flights, prioritizing comfort and satisfaction.

Customer Service

Synchrony Financial
05.2015 - 10.2017
  • Oversaw inbound call handling for retail credit card issues, ensuring efficient service for Walmart and Sam's Club customers.

Customer service executive

RSH Singapore
09.2011 - 10.2013
  • Delivered exceptional customer service to enhance visual merchandising displays and improve customer experience.

Contract based

Dubai Duty Free /Civil Aviation
03.2008 - 07.2010
  • Contract based in Dubai Duty Free yet operational in Dubai Civil Aviation for the opening of Terminal 3 specifically for Emirates.

Credit card applications

West Contact Solutions
01.2007 - 10.2007
  • Facilitated credit card application submissions via inbound customer calls to enhance service efficiency.

Education

Primary to Secondary - undefined

St. Marys Academy

Bachelor of Arts - Communication Arts

Colegio de San Juan de Letran - Manila
01-2006

Skills

Effective communication

Ability to work well under pressure

Guaranteed meeting deadlines

Record-keeping and following protocols

Knowledgeable in Workstation, Salesforce and Microsoft

References

  • Ma. Angelica, Padilla, maangelicapadilla@yahoo.com, +63-9495709895
  • Lea, Barbosa, lle.barbosa@ddf.ae, +971-555541648

Timeline

Junior Executive Assistant

EXL Service Philippines
01.2024 - Current

Frontline

Dubai Duty Free
11.2017 - 02.2023

Customer Service

Synchrony Financial
05.2015 - 10.2017

Customer service executive

RSH Singapore
09.2011 - 10.2013

Contract based

Dubai Duty Free /Civil Aviation
03.2008 - 07.2010

Credit card applications

West Contact Solutions
01.2007 - 10.2007

Bachelor of Arts - Communication Arts

Colegio de San Juan de Letran - Manila

Primary to Secondary - undefined

St. Marys Academy
Maria Reggiena Ruiz