Summary
Overview
Work History
Education
Skills
Timeline
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MARIA PAMELA BUAN

EDRALIN
Mandaluyong

Summary

Professional with strong expertise in service support. Known for delivering impactful results through effective problem-solving and communication skills. Team-focused with flexible approach to adapt to changing needs. Strong background in customer relations, and process improvement. Reliable team player who values collaboration and efficiency.

Hardworking employee enthusiastic and pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

20
20
years of professional experience

Work History

Client Service Support Specialist

JPMorgan Chase
09.2016 - Current
  • Streamlined support processes for increased efficiency and faster response times.
  • Mentored junior Service Support Specialists in proper troubleshooting techniques, enabling them to provide effective solutions independently over time.
  • Collaborated with cross-functional teams to enhance product functionality and resolve complex issues.
  • Participated in continuous improvement initiatives aimed at refining internal processes for better overall service delivery.
  • Improved customer satisfaction by promptly addressing service requests and troubleshooting technical issues.
  • Monitored daily operations to ensure compliance with company standards and guidelines for efficient service delivery.
  • Reduced backlog of support tickets through diligent follow-up and effective issue resolution.
  • Managed high-priority cases, ensuring timely resolution and exceptional customer experience.
  • Enhanced client retention rates through consistent delivery of outstanding service support experiences.
  • Maintained up-to-date knowledge of industry trends and best practices, ensuring optimal support for clients.

Respiratory Therapist

Riyadh Care Hospital
05.2005 - 06.2016
  • Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
  • Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
  • Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
  • Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.
  • Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
  • Ensured patient safety with diligent monitoring of vital signs during therapeutic interventions.
  • Developed strong relationships with referring physicians by providing timely communication regarding patient progress and updates on therapy effectiveness.
  • Managed and operated mechanical ventilators to deliver airway management.
  • Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
  • Maintained accurate patient records to track patients' medical history and treatment plans.
  • Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
  • Assessed, diagnosed, and treated breathing issues.
  • Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
  • Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
  • Kept abreast of industry advancements by attending continuing education courses, maintaining current knowledge of evidence-based practices.
  • Improved patient satisfaction by quickly addressing concerns and adjusting treatment plans as necessary.
  • Developed protocols for emergency respiratory situations, significantly improving response times and patient outcomes.
  • Maintained state-of-the-art knowledge in respiratory therapy techniques, ensuring application of latest evidence-based practices.
  • Increased patient comfort with compassionate care and effective communication, ensuring understanding and compliance with treatment plans.
  • Responded to emergency codes and calls during off-hours and immediately initiated treatment.
  • Performed arterial blood gas analysis and assisted in bronchoscopies.
  • Evaluated care policies using patient records and current research findings to develop better treatment.
  • Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.

Education

Bachelor of Science - Respiratory Therapy

Emilio Aguinaldo College
Manila, Metro Manila, Philippines
04.2001 -

Skills

Service level agreement

Listening skills

Computer skills

Customer service

Handling customer complaints

Data entry

Strong work ethic

Excellent communication

Quality inspection

Team collaboration

Multitasking and organization

Attention to detail

Documentation and reporting

Progress reporting

Call center operations

Quality control

Customer retention

Conflict resolution

Service scheduling

Teamwork and collaboration

Time management

Friendly and patient

Self motivation

Adaptability and flexibility

Verbal and written communication

Effective communication

Active listening

Organizational skills

Customer communication and empathy

Timeline

Client Service Support Specialist

JPMorgan Chase
09.2016 - Current

Respiratory Therapist

Riyadh Care Hospital
05.2005 - 06.2016

Bachelor of Science - Respiratory Therapy

Emilio Aguinaldo College
04.2001 -

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MARIA PAMELA BUANEDRALIN