Monique Pador
Travel Agent/ Customer Service Representative
Valenzuela City,Pangasinan
Summary
Conscientious customer service representative and travel agent with over 6 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
2
2
Languages
9
9
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Ortigas
10.2019 - 07.2020
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Responded to customer requests for products, services and company information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Provided primary customer support to internal and external customers in fast-paced environment.
Travel Agent
DW Travel and Tours Inc
Ermita, Manila
06.2017 - 08.2019
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Dubai and Philippines.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Travel Agent
KAS Travel and Tours Inc.
Makati City, Metro Manila
08.2014 - 04.2017
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
Education
Bachelor of Science - Hospitality Administration And Management
University Of Pangasinan-PHINMA
Dagupan City, Pangasinan 06.2009 - 03.2014
High School Diploma -
Mapandan Catholic School
Mapandan, Pangasinan 06.2005 - 03.2009
Skills
International sales support
Additional Information
Sherna Marie Fernandez
09958607017
Florabel Company, Purchasing Staff
Sara Serapion
09611186475
Valenzuela Coop, Accounting Staff
Timeline
Customer Service Representative
Teleperformance
10.2019 - 07.2020
Travel Agent
DW Travel and Tours Inc
06.2017 - 08.2019
Travel Agent
KAS Travel and Tours Inc.
08.2014 - 04.2017
Bachelor of Science - Hospitality Administration And Management
University Of Pangasinan-PHINMA
06.2009 - 03.2014
High School Diploma -
Mapandan Catholic School
06.2005 - 03.2009
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