Summary
Overview
Work History
Education
Skills
Timeline
Generic
MOSMERA U. MONTAK

MOSMERA U. MONTAK

Virtual Assistant
Davao City

Summary

Personable and dedicated Customer Service Representative with extensive experience in Business Processing Outsourcing industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality speed and process optimization. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Hotel Reservation Sales Specialist

Sutherland Global Services
02.2024 - 08.2025
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Exceeded customer expectations through diligent follow-up after reservations were made, confirming details and providing any necessary support leading up to their event or trip.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Increased sales revenue by developing and implementing strategic sales plans.

Technical Support Representative

Sutherland Global Services
10.2023 - 02.2024
  • Helped customers set up new systems, applications and software.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Used remote access to navigate and link to customer computers.
  • Conducted tactical troubleshooting to identify faults.
  • Evaluated customer preferences and needs to establish productive and long lasting relationships.
  • Informed customers of promotions and special offers to increase sales and revenue.
  • Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction.

Account Associate

VXI Global Holdings
06.2022 - 09.2022
  • Addressed customer service enquires quickly and accurately.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Handled high-volume telephone calls to address and resolve customer queries.

Technical Support Representative

Teleperformance
10.2019 - 08.2022
  • Diagnosed and troubleshot hardware, software and network issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Responded to customer inquiries and provided technical assistance over phone.

Education

Bachelor of Science - Information Technology

Cotabato State University
Sinsuat Ave, Cotabato City, 9600 Maguindanao
05.2001 -

Healthcare Services NCII -

San Pedro College
12 Guzman St, Obrero, Davao City, 8000 Davao
05.2001 -

Skills

    Mail handling

    Sales expertise

    Upselling and cross selling

    Complaint resolution

    Issue troubleshooting

    Technical issues analysis

    Active listening

    Product troubleshooting

    Remote support

    Information protection

    Collections

    Multitasking

    Time management

    Videoconferencing

    Product knowledge

Timeline

Hotel Reservation Sales Specialist

Sutherland Global Services
02.2024 - 08.2025

Technical Support Representative

Sutherland Global Services
10.2023 - 02.2024

Account Associate

VXI Global Holdings
06.2022 - 09.2022

Technical Support Representative

Teleperformance
10.2019 - 08.2022

Bachelor of Science - Information Technology

Cotabato State University
05.2001 -

Healthcare Services NCII -

San Pedro College
05.2001 -

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MOSMERA U. MONTAKVirtual Assistant