Moses Sumaoy
Olongapo City
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Buwelo Exactstar
Subic Bay
10.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported sales team members to drive growth and development.
Education
Bachelor of Secondary Education - Major in Social Studies
Kolehiyo Ng Subic
05-2023
Skills
- Report Generation
- Consultative Sales
- Data Collection
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Product Knowledge
- Payment Processing
- Scheduling
- Information Security
- Research
- Typing proficiency
- Proofreading
- Microsoft Excel
Languages
Filipino
First Language
English
Advanced (C1)
C1
Cebuano
Proficient (C2)
C2
Accomplishments
- Work-Life Balance: Maintain a steady job while also pursuing personal interests and extracurricular activities.
- Time Management: Juggle multiple commitments effectively, demonstrating the ability to allocate time and prioritize tasks.
- Commitment: Dedicate sufficient time and effort to each activity, showcasing reliability and perseverance in managing various responsibilities.
- Adaptability: Successfully navigate between different roles and responsibilities, showcasing flexibility and resilience in adjusting to changing demands.
References
References available upon request.
Timeline
Customer Service Representative
Buwelo Exactstar
10.2021 - Current
Bachelor of Secondary Education - Major in Social Studies
Kolehiyo Ng Subic
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