Mortimer De Silva IV
Pasig
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
5
5
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
T-Mobile
02.2024 - 06.2025
- Handled inquiries, bill payments, troubleshooting, upselling, and customer issue resolution through calls. Built skills in communication, problem-solving, and multitasking in a fast-paced setting.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
CUSTOMER SERVICE REPRESENTATIVE
Upsidium
03.2020 - 11.2021
- Assisted customers with concerns and ensured a smooth experience. Developed strong communication, problem-solving, and professionalism under pressure.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science in Business Administration - Operations Management
STI College Global
05.2026
Skills
- Inbound customer service
- Customer service
- Data entry
- Problem resolution
- Payment processing
- Order processing
- Customer relationship management
- Documentation and reporting
- CRM software
- Multitasking and organization
- Active listening
- Adaptability and flexibility
Timeline
CUSTOMER CARE REPRESENTATIVE
T-Mobile
02.2024 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE
Upsidium
03.2020 - 11.2021
Bachelor of Science in Business Administration - Operations Management
STI College Global
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