MORIEVIC R. MAKILING
Loon
Summary
To expand my knowledge and skills as a professional in an insurance related business at the same time contributing to the company as a highly detail oriented, independent and organized professional with more than 6 years of working experience as a Policy Support Officer for Insurance. With a strong background in personal and commercial lines business. Has worked with New Zealand and North American business assisting clients, brokers and mortgages in processing new business policies, renewals, amendments and endorsements. Handles accounts for mortgages and non mortgages.
Overview
10
10
years of professional experience
Work History
Policy Support Officer
QBE GSSC - Cebu City
01.2019 - Current
- Process renewals, new business, endorsements, and cancellations of policies.
- Coordinates with underwriters and assistant underwriters for policy changes through chats and emails.
- Input new quotes on database.
- Send correspondents to insureds.
- E2E Refinance: mortgagee update, sending EOI/DEC pages and RCE.
- Endorsement/Lender change request: mortgagee update/add/delete.
- AMS transactions: cancellation with confirmation and Transaction duplicate Audit.
- Take calls for direct billing.
- Assist insured with processing payment, cancellations and reinstatements.
- Meet all, consistent with average 3.70 scorecard
Social Welfare Aide
DSWD SWAD – BOHOL
01.2017 - 12.2018
- Assist Social Workers with clients’ requirments on obtaining financial assistance.
- Creates weekly and monthly reports for meetings and office records.
- Creates disbursements and invoice for paymets to hospitals and other government providers.
Customer Care Representative
Teleperformance IT Park, Cebu City
06.2014 - 10.2016
- Answer calls from policy holders for their health insurance benefits, billing and claims.
- Assist callers for online navigation of their account.
- Input claims filed for medical services rendered by the policy holder and their family members under the plan.
- Outbound call to medical providers to confirm affiliation, claims and benefits.
- Send correspondents to policy holders and providers.
SK Chairwoman
Sangguniang Kabataan – Tubodio, Loon, Bohol Barangay
01.2010 - 12.2013
- Managed the committee on Youth and Sports.
- Organized recreational activities for youth development like seminars on anti-drugs, sports fests, etc.
- Gather funds to help generate budgets for infrastructures and activities for the youth.
Education
Bachelor of Science - Office Systems Management
Bohol Island State University- Main Campus
Tagbilaran City, Bohol03-2014
Skills
- Computer Literate
- Excellent in Microsoft Office Application
- Can write stenographic notes and manipulate steno machine
- Good communication skills
- Can work efficiently with less supervision
- Willing to be trained
Languages
English
Advanced (C1)
References
- Aki, Timonio, Operations Manager, 0917 795 0290 and +61450070290, QBE
- Papiasa, Bustrillos, Former SWAD Bohol Team Leader, 0917 624 4864
- Glenn, Adolfo, Team Leader, 0916 715 5591, 0922 364 6692, Teleperformance Cebu, Cebu
Seminars and Trainings
- Workworld Seminar 6/3/2014 – 6/3/2014 BISU – MC
- Certificate of Completion Two Day Strategic Planning Workshop 2/26/2011 – 2/27/2011 LGU – LOON, BOHOL
- Participation for Training Workshop on the Use of Crisis Intervention Monitoring System 6/7/2017 – 6/8/20217 DSWD Region 7
- Effective Customer Service Towards Efficient Service Delivery 5/24/2018 – 5/25/20218 DSWD Region 7
GOVERNMENT EXAMINATION TAKEN
- Passed the Civil Service Eligibility Professional Examination effective May 21, 2017
- Others:
- The Civil service Commission (CSC) Barangay Official Eligibility Effective May 21, 2014
Timeline
Policy Support Officer
QBE GSSC - Cebu City
01.2019 - Current
Social Welfare Aide
DSWD SWAD – BOHOL
01.2017 - 12.2018
Customer Care Representative
Teleperformance IT Park, Cebu City
06.2014 - 10.2016
SK Chairwoman
Sangguniang Kabataan – Tubodio, Loon, Bohol Barangay
01.2010 - 12.2013
Bachelor of Science - Office Systems Management
Bohol Island State University- Main Campus