Dedicated customer service expert with a proven track record in resolving inquiries and enhancing client satisfaction. Skilled in CRM software and warranty services, committed to delivering exceptional experiences.
Overview
10
10
years of professional experience
Work History
Customer Sales and Service Expert
Asurion Insurance Services
Santa Rosa, Province Of Laguna, Philippines
08.2023 - Current
Delivered exceptional customer service by effectively resolving inquiries and complaints.
Assisted customers in selecting appropriate insurance plans tailored to their needs.
Collaborated with team members to streamline workflow processes and improve response times.
Maintained accurate records of customer interactions using CRM software for tracking purposes.
Technical Support Representative
Iqor
Santa Rosa, Province Of Laguna, Philippines
05.2021 - 07.2023
Provided technical support for software and hardware issues, ensuring efficient resolution of customer inquiries.
Documented and tracked customer interactions using CRM systems to enhance service delivery and maintain records.
Trained new team members on support procedures, fostering a collaborative work environment and improving onboarding efficiency.
Analyzed recurring technical issues to identify patterns, contributing to proactive solutions and reducing future incidents.
Consultant
Sutherland Global Service
Legazpi, Province Of Albay, Philippines
08.2016 - 04.2021
Assist Customer in placing flower arrangement orders , offering add ons
During ramping season,I Mentored junior consultants, fostering skill development and ensuring consistent service delivery.
Customer Sales and Service Expert at Polo Ralph Lauren Children's Factory StoreCustomer Sales and Service Expert at Polo Ralph Lauren Children's Factory Store