Summary
Overview
Work History
Education
Skills
Timeline
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Moriel Castellano

Moriel Castellano

Santa Rosa City

Summary

Dedicated customer service expert with a proven track record in resolving inquiries and enhancing client satisfaction. Skilled in CRM software and warranty services, committed to delivering exceptional experiences.

Overview

10
10
years of professional experience

Work History

Customer Sales and Service Expert

Asurion Insurance Services
Santa Rosa, Province Of Laguna, Philippines
08.2023 - Current
  • Delivered exceptional customer service by effectively resolving inquiries and complaints.
  • Assisted customers in selecting appropriate insurance plans tailored to their needs.
  • Collaborated with team members to streamline workflow processes and improve response times.
  • Maintained accurate records of customer interactions using CRM software for tracking purposes.

Technical Support Representative

Iqor
Santa Rosa, Province Of Laguna, Philippines
05.2021 - 07.2023
  • Provided technical support for software and hardware issues, ensuring efficient resolution of customer inquiries.
  • Documented and tracked customer interactions using CRM systems to enhance service delivery and maintain records.
  • Trained new team members on support procedures, fostering a collaborative work environment and improving onboarding efficiency.
  • Analyzed recurring technical issues to identify patterns, contributing to proactive solutions and reducing future incidents.

Consultant

Sutherland Global Service
Legazpi, Province Of Albay, Philippines
08.2016 - 04.2021
  • Assist Customer in placing flower arrangement orders , offering add ons
  • During ramping season,I Mentored junior consultants, fostering skill development and ensuring consistent service delivery.

Education

Clinical Psychology

Polytechnic University of The Philippines
Santa Rosa, Province Of Laguna, Philippines
03-2014

Skills

  • Organization
  • Financial transactions
  • Warranty services
  • CRM software
  • Leads prospecting

Timeline

Customer Sales and Service Expert

Asurion Insurance Services
08.2023 - Current

Technical Support Representative

Iqor
05.2021 - 07.2023

Consultant

Sutherland Global Service
08.2016 - 04.2021

Clinical Psychology

Polytechnic University of The Philippines
Moriel Castellano