EXcel
Moriel Castellano
Customer Service Representative
Santa Rosa, Province Of Laguna
Summary
Dynamic professional with a proven track record in property management at Airbnb, excelling in tenant relations and customer service. Skilled in negotiating contracts and enhancing satisfaction through effective communication. Recognized for managing high-stress situations and driving successful project outcomes, leveraging strong interpersonal skills and attention to detail.
Overview
8
8
years of professional experience
1
1
Language
Work History
Assistant Property Manager
Airbnb
07.2023 - 09.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Customer Service Representative
Asurion Hong Kong Limited-rohq
08.2021 - 03.2023
- Filing insurance claims for Retail Stores
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Consultant
Sutherland Global Services
08.2016 - 01.2021
- Supervising consultants, providing feed back about their performances.
- Coordinating with Florist nationwide to fulfill orders.
- Managed cross-functional projects involving multiple teams, ensuring successful outcomes while adhering to strict deadlines and budget constraints.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Education
Bachelor of Science - Clinical Psychology
05.2001 -
Skills
Property management
Software
Timeline
Assistant Property Manager - Airbnb
07.2023 - 09.2024
Customer Service Representative - Asurion Hong Kong Limited-rohq
08.2021 - 03.2023
Consultant - Sutherland Global Services
08.2016 - 01.2021
Polytechnic University of The Philippines - Bachelor of Science, Clinical Psychology
05.2001 -
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