MORIA FAE GABUYO

HOTEL RESEVATIONS

• Managed and processed open tickets for hotel reservations, assigned and handed over tickets via Zendesk to ensure timely resolution.
• Made outbound calls to guests to clarify concerns, provide updates, and communicate resolutions regarding their reservations.
• Managed hotel reservations using the Admin tool, including processing date modification requests, cancellations, refunds, and relocations.
• Assisted with pre-check-in inquiries and coordinated specific guest requests with hotels and suppliers via Aircall.
• Communicated effectively with guests via email and phone, ensuring a positive guest experience and resolving issues efficiently.
• Collaborated with hotels and suppliers to fulfill specific requests and address concerns.
• Documented ticket handling and resolutions daily in Excel to track progress and maintain accurate records.

• Answered incoming phone calls from healthcare providers (e.g., physician offices, clinics) and customers, identifying the type of assistance required.
• Provided support on a variety of inquiries, including benefits and eligibility, billing, payments, and explanations of benefits.
• Assisted customers in placing orders for medications, ensuring accuracy and timely processing of requests.

2020: FINANCIAL ACCOUNT:

• Converse with team leaders and operational managers to communicate targets, boost revenue and published metrics to measure organization's success in delivering world class customer service.
• Exceeded team goals and collaborated with staff member to implement customer service.

2021: UNITED AIRLINES DOMESTIC AND INTERNATIONAL RESEVATIONS:

• Assisted incoming calls, greeted customers, and answered travel inquiries with professionalism and efficiency.
• Tagged and handled baggage, collected baggage fees at the gate, and ensured the security of flights.
• Processed flight reservations and monitored cabin availability to accommodate passengers.
• Provided assistance to misconnected and rerouted passengers during irregular operations, issuing travel and hotel vouchers for displaced passengers on overbooked or canceled flights.
• Checked in passengers for domestic travel using computerized systems, ensuring proper documentation verification.
• Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity compliance.

2023: QUICKBOOKS ONLINE:

• Assisted small business owners by answering inbound customer inquiries via phone, providing support for QuickBooks accounting software.
• Addressed customer billing concerns and helped resolve discrepancies.
• Guided customers in accurately recording sales, expenses, and finances within their QuickBooks accounts.
• Assisted in generating financial reports, including balance sheets, Profit and Loss reports, and vendor reports.
• Verified the accuracy of transactions in QuickBooks, comparing them against customers' bank statements to ensure proper documentation.
• Supported account reconciliation processes to help prepare clients for tax filing.