Summary
Overview
Work History
Education
CAREER OBJECTIVE
SUMMARY OF QUALIFICATIONS
PERSONAL TRAITS AND ATTITUDE
Software
Certification
Interests
Timeline
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Morgan A Santos

Morgan A Santos

Technical Support
Pasig City,Metro Manila

Summary

To engage in a lifelong career with a well-established Company and be given an opportunity to provide the best service and thus contribute to the continued growth and success of the Company.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cat Digital Support

Concentrix
Quezon City
09.2020 - Current
  • Caterpillar
  • Caterpillar Digital Support—Cat Digital—plays a pivotal role in transforming Caterpillar’s traditional machinery and services into smart, connected solutions powered by data and technology.
  • Role
  • Telemetry Data Quality Monitoring: Identifying and resolving issues in telemetry data collected from connected assets (like construction equipment).
  • Dashboard & Tool Development: Creating business rules and dashboards to visualize and improve data quality and operational insights.
  • Problem Solving & CPI: Investigating hardware/software issues and contributing to Caterpillar’s Continuous Product Improvement (CPI) process.
  • Cross-Team Collaboration: Working with global teams across different time zones to coordinate improvements and implement solutions.

Client Specialist

Global Payment
Quezon City
05.2019 - 06.2020
  • Provided technical and customer support for ActiveNet, a cloud-based recreation management software used for program registration, facility booking, membership management, and point-of-sale operations.
  • Key Responsibilities
  • Assisted staff and customers with troubleshooting issues related to online registration, payments, and account access
  • Managed user permissions, system configurations, and data integrity across multiple departments
  • Coordinated with IT and ActiveNet vendor support to resolve escalated technical issues
  • Monitored system performance and reported bugs or inconsistencies for resolution
  • Skills & Tools
  • ActiveNet platform (registration, POS, scheduling, reporting)
  • Customer service and help desk support
  • Basic SQL and data reporting
  • Microsoft Office Suite
  • Ticketing systems (e.g., Zendesk, ServiceNow)
  • Achievements
  • Improved registration success rate by streamlining user workflows
  • Reduced support ticket resolution time by 30% through proactive documentation and training
  • Supported successful rollout of new ActiveNet features across multiple facilities
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Technical Support Representative

Stream Global Services/Convergys/Concentrix
Quezon City
11.2010 - 04.2019
  • Dell Solution/Technical support II
  • Clear Wire / Internet Provider/Technical Support1
  • AT&T/Customer Service Representative
  • Intuit Quickbooks/Technical support II/SME

Education

No Degree - Languages

Hola Amigos Curso En Espanol
Hola Amigos
04.2001 -

2d 3d CAD Design

MICROCADD CUBAO
Cubao, Metro Manila, Philippines
04.2001 -

Bachelor of Science - Computer Management

National College of Business Arts
Cubao, Metro Manila, Philippines
04.2001 -

Associate of Science - Drafting

Marikina Institute of Science And Technology
Marikina City, Metro Manila, Philippines
04.2001 -

Vocational course - Automotive

Samson Institute of Technology
01.1995

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Valeriano E. Fugoso Memorial High school
01.1993

CAREER OBJECTIVE

Managerial position in marketing and sales.

SUMMARY OF QUALIFICATIONS

  • Sales Marketing experience with more than 5 years of experience
  • Unique combination of expertise in marketing and sales

PERSONAL TRAITS AND ATTITUDE

  • Excellent cross-cultural communication skills.
  • International living experience and regional exposure.
  • Passion for continuous learning and personal growth.
  • Highly motivated and driven, with strong desire to excel.

Software

Quickbooks

Certification

Certified Fitness Trainer, Fitphil

Interests

Basketball and Mountain Climbing

Timeline

Cat Digital Support

Concentrix
09.2020 - Current

Client Specialist

Global Payment
05.2019 - 06.2020

Technical Support Representative

Stream Global Services/Convergys/Concentrix
11.2010 - 04.2019

No Degree - Languages

Hola Amigos Curso En Espanol
04.2001 -

2d 3d CAD Design

MICROCADD CUBAO
04.2001 -

Bachelor of Science - Computer Management

National College of Business Arts
04.2001 -

Associate of Science - Drafting

Marikina Institute of Science And Technology
04.2001 -

Vocational course - Automotive

Samson Institute of Technology

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Valeriano E. Fugoso Memorial High school
Morgan A SantosTechnical Support