Quickbooks
Morgan A Santos
Technical Support
Pasig City,Metro Manila
Summary
To engage in a lifelong career with a well-established Company and be given an opportunity to provide the best service and thus contribute to the continued growth and success of the Company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cat Digital Support
Concentrix
Quezon City
09.2020 - Current
- Caterpillar
- Caterpillar Digital Support—Cat Digital—plays a pivotal role in transforming Caterpillar’s traditional machinery and services into smart, connected solutions powered by data and technology.
- Role
- Telemetry Data Quality Monitoring: Identifying and resolving issues in telemetry data collected from connected assets (like construction equipment).
- Dashboard & Tool Development: Creating business rules and dashboards to visualize and improve data quality and operational insights.
- Problem Solving & CPI: Investigating hardware/software issues and contributing to Caterpillar’s Continuous Product Improvement (CPI) process.
- Cross-Team Collaboration: Working with global teams across different time zones to coordinate improvements and implement solutions.
Client Specialist
Global Payment
Quezon City
05.2019 - 06.2020
- Provided technical and customer support for ActiveNet, a cloud-based recreation management software used for program registration, facility booking, membership management, and point-of-sale operations.
- Key Responsibilities
- Assisted staff and customers with troubleshooting issues related to online registration, payments, and account access
- Managed user permissions, system configurations, and data integrity across multiple departments
- Coordinated with IT and ActiveNet vendor support to resolve escalated technical issues
- Monitored system performance and reported bugs or inconsistencies for resolution
- Skills & Tools
- ActiveNet platform (registration, POS, scheduling, reporting)
- Customer service and help desk support
- Basic SQL and data reporting
- Microsoft Office Suite
- Ticketing systems (e.g., Zendesk, ServiceNow)
- Achievements
- Improved registration success rate by streamlining user workflows
- Reduced support ticket resolution time by 30% through proactive documentation and training
- Supported successful rollout of new ActiveNet features across multiple facilities
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Technical Support Representative
Stream Global Services/Convergys/Concentrix
Quezon City
11.2010 - 04.2019
- Dell Solution/Technical support II
- Clear Wire / Internet Provider/Technical Support1
- AT&T/Customer Service Representative
- Intuit Quickbooks/Technical support II/SME
Education
No Degree - Languages
Hola Amigos Curso En Espanol
Hola Amigos 04.2001 -
2d 3d CAD Design
MICROCADD CUBAO
Cubao, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Computer Management
National College of Business Arts
Cubao, Metro Manila, Philippines 04.2001 -
Associate of Science - Drafting
Marikina Institute of Science And Technology
Marikina City, Metro Manila, Philippines 04.2001 -
Vocational course - Automotive
Samson Institute of Technology
01.1995
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Valeriano E. Fugoso Memorial High school
01.1993
CAREER OBJECTIVE
Managerial position in marketing and sales.
SUMMARY OF QUALIFICATIONS
- Sales Marketing experience with more than 5 years of experience
- Unique combination of expertise in marketing and sales
PERSONAL TRAITS AND ATTITUDE
- Excellent cross-cultural communication skills.
- International living experience and regional exposure.
- Passion for continuous learning and personal growth.
- Highly motivated and driven, with strong desire to excel.
Software
Certification
Certified Fitness Trainer, Fitphil
Interests
Basketball and Mountain Climbing
Timeline
Cat Digital Support
Concentrix
09.2020 - Current
Client Specialist
Global Payment
05.2019 - 06.2020
Technical Support Representative
Stream Global Services/Convergys/Concentrix
11.2010 - 04.2019
No Degree - Languages
Hola Amigos Curso En Espanol
04.2001 -
2d 3d CAD Design
MICROCADD CUBAO
04.2001 -
Bachelor of Science - Computer Management
National College of Business Arts
04.2001 -
Associate of Science - Drafting
Marikina Institute of Science And Technology
04.2001 -
Vocational course - Automotive
Samson Institute of Technology
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Valeriano E. Fugoso Memorial High school