Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Morayza Mantorino

Imus

Summary

Dynamic sales professional with proven expertise in customer relations and relationship building at Intercontinental Hotels Group. Skilled in sales strategy development and upselling, I consistently exceeded targets by enhancing client satisfaction and retention. Recognized for exceptional interpersonal communication, I effectively tailored solutions to meet diverse client needs, driving revenue growth and loyalty.


Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.

Overview

11
11
years of professional experience

Work History

IHG Voice Sales Representative

Intercontinental Hotels Group
06.2019 - Current
  • Developed and maintained relationships with clients to enhance customer satisfaction and retention.
  • Conducted market research to identify new sales opportunities and trends in consumer behavior.
  • Collaborated with cross-functional teams to create tailored solutions that addressed client needs effectively.
  • Delivered presentations and product demonstrations, showcasing features and benefits to prospective clients.
  • Analyzed sales data to forecast trends, adjust strategies, and maximize revenue generation initiatives.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Exceeded sales targets through effective planning and goal setting.

Reservation Sales Representative

Wyndham Hotel and Resort
03.2014 - 06.2019
  • Assisted customers with reservation inquiries and provided accurate information on available services.
  • Utilized reservation systems to process bookings and manage customer accounts efficiently.
  • Handled customer complaints and resolved issues promptly to ensure satisfaction and retention.
  • Collaborated with team members to streamline communication and improve service delivery.
  • Learned key operational procedures for managing reservations and maintaining system integrity.
  • Demonstrated adaptability in responding to dynamic customer needs during peak periods.
  • Supported promotional campaigns by informing customers about special offers and discounts.
  • Participated in training sessions to enhance product knowledge and service skills effectively.
  • Achieved consistent positive feedback from customers due to excellent communication skills and attention to detail during booking process.
  • Maintained strong relationships with corporate clients, ensuring repeat business through exceptional service and support.
  • Maintained a high level of professionalism and rapport with both customers and colleagues, contributing to a positive work environment.

Education

High School Diploma -

St. Francis Learning And Business High School
Imus, Philippines

Associate of Arts - A.B Mass Communication

University of Perpetual Help - Dalta System
Bacoor, Philippines

Associate of Science - Computer Secretarial Course

Datacom Institute of Technology
Imus, Province Of Cavite, Philippines

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Sales closing
  • Sales strategy development
  • Upselling and cross selling
  • Relationship selling

Languages

English
Bilingual or Proficient (C2)

Timeline

IHG Voice Sales Representative

Intercontinental Hotels Group
06.2019 - Current

Reservation Sales Representative

Wyndham Hotel and Resort
03.2014 - 06.2019

High School Diploma -

St. Francis Learning And Business High School

Associate of Arts - A.B Mass Communication

University of Perpetual Help - Dalta System

Associate of Science - Computer Secretarial Course

Datacom Institute of Technology

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Morayza Mantorino