Summary
Overview
Work History
Education
Skills
Timeline
Generic
Monnica Ducusin

Monnica Ducusin

Sison

Summary

Proven leader and hospitality expert, I significantly enhanced operational efficiency and guest satisfaction at Le Monet Hotel. Skilled in guest relations management and streamlining processes, I successfully implemented safety and compliance protocols, and led teams to exceed production targets. My customer service excellence and leadership have consistently improved workplace productivity and client contentment.

Overview

6
6
years of professional experience

Work History

In House Officer / Night Duty Officer

Le Monet Hotel
02.2024 - Current
  • Analyzed operational processes to identify areas for improvement and growth.
  • Implemented policies and procedures to promote compliance and safety standards.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
  • Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Production Crew Member

Linkage Foods Venture Corporation
03.2022 - 09.2022
  • Expedited workflow for faster turnaround, utilizing time management skills in scheduling tasks and prioritizing responsibilities.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.

Service Crew Member

Embesan Corporation
10.2020 - 11.2021
  • Assisted in setting up and closing down the restaurant at the beginning and end of shifts.
  • Prepared and promptly served food and beverages to customers.
  • Responded to customer complaints and promptley resolved issues to ensure satisfaction.
  • Handled cash and processed transactions accurately at the register.

In House Officer

Le Monet Hotel
05.2019 - 03.2020

I'm the one who in trust by the company to supervise Employees and also operation of the hotel ( assistant of the manager)

Education

NC II In Domestic Works -

Technical Education And Skills Dev. Authority
Philippines
04.2023

Bachelor Of Science In Criminology -

Lyceum Northern Luzon
Urdaneta,Pangasinan,Philippines
04.2018

Skills

  • Effective leadership
  • Hospitality Industry
  • Guest relations management
  • Customer service

Timeline

In House Officer / Night Duty Officer

Le Monet Hotel
02.2024 - Current

Production Crew Member

Linkage Foods Venture Corporation
03.2022 - 09.2022

Service Crew Member

Embesan Corporation
10.2020 - 11.2021

In House Officer

Le Monet Hotel
05.2019 - 03.2020

NC II In Domestic Works -

Technical Education And Skills Dev. Authority

Bachelor Of Science In Criminology -

Lyceum Northern Luzon
Monnica Ducusin