MONIQUE GANZON
Virtual Assistant
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
9
9
years of professional experience
2
2
Certificates
Work History
EXECUTIVE PARTNER
Oraz Philippines
08.2023 - Current
- Executive Assistant specializing in optimizing client time and priorities
- Expertise in calendar management and scheduling
- Skilled in researching and developing plans for personal and professional growth
- Demonstrates initiative to surprise and delight clients
- Experience in driving internal and external communications, presentations, reports, and social media.
- Evaluated emerging technologies for potential integration into existing systems or processes, promoting innovation throughout the organization.
COACH
ePerformax Contact Centers & BPO
01.2020 - 06.2023
- Supervised and trained a team of 20 individuals, ensuring that day-to-day operations and performance goals were met
- Participated in weekly calibration sessions with clients to ensure our work met their specific requirements and standards
- Conducted individual sessions to provide feedback, identify strengths, and work on areas of improvement
- Monitored team performance and reported on metrics to senior management.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
ACCOUNTS PAYABLE OFFICER
Sykes Asia Inc.
08.2017 - 12.2019
- Evaluated daily tasks and processed financial records to ensure the smooth running of daily operations
- Processed payments, updated and maintained supplier records, and entered invoices into the system.
- Reduced errors in invoice processing by conducting thorough reviews and reconciliations of vendor statements.
- Developed training materials for new employees, promoting consistency in accounts payable processes across the organization.
CUSTOMER SERVICE ASSOCIATE
Optum Global Solutions
11.2016 - 08.2017
- Provided insurance-related pharmacy benefit coverage by taking incoming calls and acted as a point of contact for customer service
- Identified and elevated any problems to supervisors for resolution
- Took incoming calls to provide insurance-related pharmacy benefit coverage
- Identified and escalated any issues to supervisors for resolution.
Marketing Clerk
Pueblo de Panay Inc.
03.2015 - 07.2016
- Supported sales team through the creation of engaging product presentations and promotional materials.
- Organized community outreach events, fostering positive relationships between the company and local clientele.
- Assisted with event planning for trade shows, facilitating increased networking opportunities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors.
Education
Bachelor of Science in Business Administration - Marketing Management
CAPIZ STATE UNIVERSITY
06.2011 - 2015.05
Skills
Completed Leadership Trainingundefined
Certification
EF SET English Certificate (C1 Advanced)
Timeline
EXECUTIVE PARTNER
Oraz Philippines
08.2023 - Current
EF SET English Certificate (C1 Advanced)
04-2023
Coach Level 2 Certified
01-2020
COACH
ePerformax Contact Centers & BPO
01.2020 - 06.2023
ACCOUNTS PAYABLE OFFICER
Sykes Asia Inc.
08.2017 - 12.2019
CUSTOMER SERVICE ASSOCIATE
Optum Global Solutions
11.2016 - 08.2017
Marketing Clerk
Pueblo de Panay Inc.
03.2015 - 07.2016
Bachelor of Science in Business Administration - Marketing Management
CAPIZ STATE UNIVERSITY
06.2011 - 2015.05
Proficiency In Tools
- Canva
- Gmail
- Notion
- Salesforce
- MS Excel
- Google Sheets
- Ms Powerpoint
- Google Drive
- Outlook
- AI Tools
Proficiency In Tools
- Canva
- Gmail
- Notion
- Salesforce
- MS Excel
- Google Sheets
- Ms Powerpoint
- Google Drive
- Outlook
- AI Tools
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