Monique Benologa
Cebu
Summary
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Overview
8
8
years of professional experience
Work History
Airbnb Host
Airbnb
01.2024 - Current
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Accommodated last minute bookings and requests to address needs of guests, achieving top guest satisfaction and repeat business
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
Online Business Owner
BEGO Bites
07.2020 - 03.2022
- Prepared pastries and cakes for all events and occasions
- Always pushing forward and finding ways to improve and better our dessert items for our consumers
- Adapting to different situations and always displaying a passion for the job to achieve the best service is important
- Positively engaged with customers, offering menu information and providing suggestions
- Handling orders from our costumers online
- Delivering orders to costumers
Freelance Writer
Livingston Research
07.2020 - 08.2021
- Wrote 1500 word assignments according to instructions
- Organized material to research and complete writing tasks
- Completed thorough research into assigned topics
- Managed competing deadlines with efficiency
- Composed original written material for various topics in English and submitted for approval by editor
Outbound Sales Specialist
1840 & Company
03.2022 - 01.2024
- Conducted outbound calls to prospective customers and clients
- Collaborate with other sales team members and departments to ensure customer satisfaction
- Successfully achieved and exceeded individual and team sales goals
- Provided excellent customer service over the phone
Administrative Receptionist
IMS Academy Inc.
04.2019 - 03.2020
- Responded to inquiries from callers seeking information
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Managed multiple tasks and met time-sensitive deadlines
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Prepared, collected and distributed outgoing and incoming mail and packages
- Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
Front Office Associate
Sarrosa International Hotel and Residential Suites
01.2017 - 03.2018
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
Education
Bachelor of Science - Tourism Management
University of San Carlos
04.2016
Skills
- MS Office
- File management
- Strong organization
- Sensitive information handling
- Time management
- Researching skills
- Customer Service
- Multitasking Abilities
- Professionalism
- Flexibility
Timeline
Airbnb Host
Airbnb
01.2024 - Current
Outbound Sales Specialist
1840 & Company
03.2022 - 01.2024
Online Business Owner
BEGO Bites
07.2020 - 03.2022
Freelance Writer
Livingston Research
07.2020 - 08.2021
Administrative Receptionist
IMS Academy Inc.
04.2019 - 03.2020
Front Office Associate
Sarrosa International Hotel and Residential Suites
01.2017 - 03.2018
Bachelor of Science - Tourism Management
University of San Carlos
Similar Profiles
Kevin Celso Araujo RomeroKevin Celso Araujo Romero
Airbnb Host at AirbnbAirbnb Host at Airbnb
Jake BowenJake Bowen
Community Engagement Manager - NEMEA at AirbnbCommunity Engagement Manager - NEMEA at Airbnb
Lucas WallaceLucas Wallace
Account Executive at AirbnbAccount Executive at Airbnb