Monico Jr Oro
Pavia
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed quotas. Reliable and driven, with strong time management and prioritization abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Startek Inc.
10.2015
- Assisted customers with their daily, weekly and monthly expenses.
- Assisted customers with their refunds and disputes.
Lead Associate at Expedia
WNS Global Services
12.2015 - 05.2022
- Assisting customers with their travel needs (flights, hotels, cars and activities) through email and chat.
- Provide information about the product to customers.
- Ensure that customers get what they want to know.
- Followed up customers for questions answered.
- Helped customers to decide what type of product they will choose based on their needs.
- Doing outbound calls or sending emails to partner airlines, hotel properties and car rental companies regarding requests like changes, cancellation and refunds.
Travel Escalation/Ticketing Manager
UR Travel Bird LLC
06.2022 - 03.2023
- Handled travel itineraries of our corporate customers
- Look for best flights that suits the like of clients
- Followed up travel agencies and airlines about customer’s request
- Audit all cancellations and refunds of the company
Store Manager
Takk Coffee Jaro Iloilo
Jaro Iloilo
05.2024 - Current
- Responsible for recruiting, hiring and training staff.
- Scheduling and supervising: assigning tasks to staff.
- Coach and counseling: discipline employees to maintain a productive and positive work environment.
- Responsible for stock management, store operation and loss prevention.
Education
No Degree - Medical Laboratory Sciences
Central Philippine University
05-2015
No Degree - Management
University of The Philippines in The Visayas
05-2012
Skills
- Excellent in written and verbal communication skills
- Highly organized and efficient
- Ability to work independently or as part of the team
- Service minded
- Proven leadership skills and ability to motivate
- Easy learner
- Works professionally
- Be able to work in long hour
- Be able to work with deadline target
- Call center experience
- Call center operations
Timeline
Store Manager
Takk Coffee Jaro Iloilo
05.2024 - Current
Travel Escalation/Ticketing Manager
UR Travel Bird LLC
06.2022 - 03.2023
Lead Associate at Expedia
WNS Global Services
12.2015 - 05.2022
Customer Service Representative
Startek Inc.
10.2015
No Degree - Medical Laboratory Sciences
Central Philippine University
No Degree - Management
University of The Philippines in The Visayas