Summary
Overview
Work History
Education
Skills
Timeline
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Monica Rose Melmida

Customer Service Representative
San Mateo, Province Of Rizal

Summary

Dedicated Customer Service Representative with a proven track record at Inspiro Relia, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and accurate documentation. Committed to fostering team collaboration and delivering exceptional service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Inspiro Relia
08.2024 - 04.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed over 50 customer calls per day.

Education

Bachelor of Elementary Education - Generalist

San Mateo Municipal College
San Mateo, Province Of Rizal, Philippines
05.2001 -

Skills

    Customer service

    Problem-solving

    Active listening

    Adaptability and flexibility

    Critical thinking

    Team collaboration

    Time management

Timeline

Customer Service Representative

Inspiro Relia
08.2024 - 04.2026

Bachelor of Elementary Education - Generalist

San Mateo Municipal College
05.2001 -
Monica Rose MelmidaCustomer Service Representative