Monica Louise Saldajeno
Laguna
Summary
Detail-oriented professional transitioning from specialized safety and instructional roles to a Virtual Assistant career, specializing in the hospitality, sports, and safety industries. Executive & Project Coordination: Proven track record in high-level administrative coordination for specialized projects (e.g., dry docks and international travel logistics), demonstrating meticulous attention to regulatory compliance (PTW administration) and timeline management. Leadership & Training: Demonstrated leadership capabilities in team coaching, training, and operational oversight, including serving as a collegiate NCAA Team Captain and executing stringent operational safety protocols. Proactive Support: Dedicated to providing reliable, proactive, and high-level support to clients from diverse cultural backgrounds, leveraging a strong work ethic to handle multiple priorities and responsibilities efficiently.
Overview
10
10
years of professional experience
Work History
Lifeguard Staff
Royal Caribbean International
02.2022 - Current
- High-Risk Administrative Compliance: Managed critical administrative compliance for the Deck Bosun during the Allure of the Seas dry dock (Royal Amplification Team), specifically controlling and expediting the issuance of complex Permit-to-Work (PTW) documents to ensure regulatory adherence for high-risk maintenance tasks.
- Customer Service & Emergency Response: Provided emergency response and high-quality customer service across multiple flagship vessels (Icon of the Seas, Quantum of the Seas, Allure of the Seas).
- Consistently recognized for exemplary performance, earning the prestigious 'Five-Star Lifeguard' designation by StarGuard Elite three times.
- Completed Leadership Training Graduate, Getting Started as a New Leader program (June 2023), enhancing supervisory and team coordination skills.
- Multiple Vessels/Assignments
Aquatics Instructor & Coach
SwimTech School & Various Clubs
08.2017 - 04.2022
- Developed and implemented structured lesson plans tailored to different ages and skill levels (ASCA Level 2).
- Served as Lead Swim Coach during classes, providing corrective feedback and aiding in goal-setting for competitive swimmers.
- Consolidated Experience
- Al Reem Club, The Village Sports Club, etc.
Team Leader, Part-time
DITO Telecommunity Luzon Rollout
04.2021 - 06.2021
- Logistics & Communication: Coordinated all venue logistics and acted as the central point of contact for clients, vendors, and venue staff, ensuring clear communication and shared vision during a critical service rollout.
- Operational Management: Proactively managed operational safety, risk, and on-site troubleshooting to swiftly address unexpected issues and ensure crew and attendee welfare.
- Managed and motivated event crew/volunteers; oversaw performance and maintained a positive work environment.
Operations Admin Assistant
M.S. Castillo Food Stall
09.2019 - 12.2020
- Inventory & Vendor Management: Managed end-to-end inventory, tracking stock levels, receiving deliveries, processing new items, and placing orders with vendors/suppliers.
- Supported daily operations, including opening/closing procedures, staff shift coordination, and ensuring service readiness.
Secretary & Team Coach
Philippine B.E.S.T
10.2019 - 01.2020
- Complex Travel Logistics: Managed complex international travel logistics, including prioritizing workloads, booking flights, and securing hotel accommodations for team competitions.
- Executive Support: Provided executive administrative support by developing and maintaining a filing system and preparing and disseminating correspondence, memos, and forms.
- Developed and implemented specialized training programs, contributing to the team's 3rd Best Team ranking at the Finis Cup 2019.
- Paranaque Killerwhale Swim Team
Administrative & Reception Support
Santos Knight Frank (formerly CBRE Philippines)
09.2015 - 05.2017
- Provided comprehensive receptionist and administrative support for high-traffic corporate offices.
- Managed visitor experience (issuing badges, directing guests) and acted as the primary point of contact for all facilities queries/requests, ensuring proper action and information flow.
- Consolidated Experience
Education
Bachelor of Science - Business Administration Major in Hospitality Management
Colegio de San Juan de Letran
Manila, Philippines03.2015
Skills
First aid
Emergency response
Safety oversight
Team collaboration
Office administration
Computer skills
Filing
Computer proficiency
Calendar management
File organization
Languages
English
Bilingual or Proficient (C2)
Timeline
Lifeguard Staff
Royal Caribbean International
02.2022 - Current
Team Leader, Part-time
DITO Telecommunity Luzon Rollout
04.2021 - 06.2021
Secretary & Team Coach
Philippine B.E.S.T
10.2019 - 01.2020
Operations Admin Assistant
M.S. Castillo Food Stall
09.2019 - 12.2020
Aquatics Instructor & Coach
SwimTech School & Various Clubs
08.2017 - 04.2022
Administrative & Reception Support
Santos Knight Frank (formerly CBRE Philippines)
09.2015 - 05.2017
Bachelor of Science - Business Administration Major in Hospitality Management
Colegio de San Juan de Letran