Monica Louise Saldajeno
Laguna
Summary
Detail-oriented professional transitioning from specialized safety and instructional roles to a Virtual Assistant career, specializing in the hospitality, sports, and safety industries. Executive & Project Coordination: Proven track record in high-level administrative coordination for specialized projects (e.g., dry docks and international travel logistics), demonstrating meticulous attention to regulatory compliance (PTW administration) and timeline management. Leadership & Training: Demonstrated leadership capabilities in team coaching, training, and operational oversight, including serving as a collegiate NCAA Team Captain and executing stringent operational safety protocols. Proactive Support: Dedicated to providing reliable, proactive, and high-level support to clients from diverse cultural backgrounds, leveraging a strong work ethic to handle multiple priorities and responsibilities efficiently.
Overview
10
10
years of professional experience
Work History
Lifeguard Staff
Royal Caribbean International
02.2022 - Current
- High-Risk Administrative Compliance: Managed critical administrative compliance for the Deck Bosun during the Allure of the Seas dry dock (Royal Amplification Team), specifically controlling and expediting the issuance of complex Permit-to-Work (PTW) documents to ensure regulatory adherence for high-risk maintenance tasks.
- Customer Service & Emergency Response: Provided emergency response and high-quality customer service across multiple flagship vessels (Icon of the Seas, Quantum of the Seas, Allure of the Seas).
- Consistently recognized for exemplary performance, earning the prestigious 'Five-Star Lifeguard' designation by StarGuard Elite three times.
- Completed Leadership Training Graduate, Getting Started as a New Leader program (June 2023), enhancing supervisory and team coordination skills.
- Multiple Vessels/Assignments
Aquatics Instructor & Coach
SwimTech School & Various Clubs
08.2017 - 04.2022
- Developed and implemented structured lesson plans tailored to different ages and skill levels (ASCA Level 2).
- Served as Lead Swim Coach during classes, providing corrective feedback and aiding in goal-setting for competitive swimmers.
- Consolidated Experience
- Al Reem Club, The Village Sports Club, etc.
Team Leader, Part-time
DITO Telecommunity Luzon Rollout
04.2021 - 06.2021
- Logistics & Communication: Coordinated all venue logistics and acted as the central point of contact for clients, vendors, and venue staff, ensuring clear communication and shared vision during a critical service rollout.
- Operational Management: Proactively managed operational safety, risk, and on-site troubleshooting to swiftly address unexpected issues and ensure crew and attendee welfare.
- Managed and motivated event crew/volunteers; oversaw performance and maintained a positive work environment.
Operations Admin Assistant
M.S. Castillo Food Stall
09.2019 - 12.2020
- Inventory & Vendor Management: Managed end-to-end inventory, tracking stock levels, receiving deliveries, processing new items, and placing orders with vendors/suppliers.
- Supported daily operations, including opening/closing procedures, staff shift coordination, and ensuring service readiness.
Secretary & Team Coach
Philippine B.E.S.T
10.2019 - 01.2020
- Complex Travel Logistics: Managed complex international travel logistics, including prioritizing workloads, booking flights, and securing hotel accommodations for team competitions.
- Executive Support: Provided executive administrative support by developing and maintaining a filing system and preparing and disseminating correspondence, memos, and forms.
- Developed and implemented specialized training programs, contributing to the team's 3rd Best Team ranking at the Finis Cup 2019.
- Paranaque Killerwhale Swim Team
Administrative & Reception Support
Santos Knight Frank (formerly CBRE Philippines)
09.2015 - 05.2017
- Provided comprehensive receptionist and administrative support for high-traffic corporate offices.
- Managed visitor experience (issuing badges, directing guests) and acted as the primary point of contact for all facilities queries/requests, ensuring proper action and information flow.
- Consolidated Experience
Education
Bachelor of Science - Business Administration Major in Hospitality Management
Colegio de San Juan de Letran
Manila, Philippines03.2015
Skills
First aid
Timeline
Lifeguard Staff
Royal Caribbean International
02.2022 - Current
Team Leader, Part-time
DITO Telecommunity Luzon Rollout
04.2021 - 06.2021
Secretary & Team Coach
Philippine B.E.S.T
10.2019 - 01.2020
Operations Admin Assistant
M.S. Castillo Food Stall
09.2019 - 12.2020
Aquatics Instructor & Coach
SwimTech School & Various Clubs
08.2017 - 04.2022
Administrative & Reception Support
Santos Knight Frank (formerly CBRE Philippines)
09.2015 - 05.2017
Bachelor of Science - Business Administration Major in Hospitality Management
Colegio de San Juan de Letran