MONICA MAE C LIWANAG
Angeles
Summary
Dynamic and results-driven Director of Sales with a proven track record of leading sales operations to exceed organizational targets and drive revenue growth. Skilled in designing and implementing innovative sales strategies, cultivating strong client relationships, and optimizing product pricing to maximize profitability. Adept at aligning business development, marketing, and technical support initiatives to achieve sales objectives. A persuasive communicator and strategic thinker, committed to fostering high-performing teams and delivering exceptional customer value.
Overview
15
15
years of professional experience
Work History
Director of Sales
Aviator Gear
07.2022 - Current
- Develop and execute strategic plans to achieve sales targets
- Make sure the Leadership team is informed of the progress of sales goals during the L10 meetings every Tuesday
- Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs
- Understand industry-specific trends and landscapes
- Effectively communicate value propositions through presentations and proposals
- Report on forces that shift strategic directions of accounts and tactical budgets
- Understand and effectively communicate the company's value prop, tech, process and current partnerships
- Maintain sales staff by recruiting, selecting, orienting and training employees
- As well as counseling and disciplining employees; planning, monitoring and appraising job results
- Ability to identify and solve client issues strategically
- Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams, for both technical and non-technical audiences
Graphic Art Designer - Sales Rep
Aviator Gear
12.2018 - 07.2020
- Work with customer and graphic artist to create an artwork to produce a high quality products such as patches, coins, key flags etc
- Create guidelines for how logos and other branding materials should be displayed and used
- Help make design choices (e.g., fonts and colors) for the product design
- Create invoice and P.O's to be submitted to suppliers in order to process the orders
- Assist on training newly hired graphic designer
- Communicate with customer via email on the whole process of their project (from initial inquiry, artwork creation/approval/revisions, request payments, sample creation/approval/revisions and submitting production)
Call Center Agent
ServeU L.L.C
08.2016 - 01.2017
- Company Overview: Facility Management - Dubai, UAE
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Schedule appointment with clients for fixing schedule
- Facility Management - Dubai, UAE
Admin Coordinator
Motor City
06.2016 - 08.2016
- Attending all calls for Motor City Client
- Replying all emails from MC clients, staffs and as well as outsiders
- Issuing of gate pass for third party service providers
- Booking and scheduling of function rooms in Motor City
- Arranging and keeping records for gate pass and function bookings
Admin Helpdesk
Noorbank
04.2016 - 06.2016
- Attending all calls for Noorbank Admin Helpdesk
- Replying all emails from bank staff as well as outsiders
- Generating daily, weekly and monthly report for procurement managers review
- Entertaining newly joined staff and guiding them for their needs
- Managing IT assets for the bank with updating all Records in Ehelpline Software
QA Test Lead
Kybotech
07.2014 - 06.2015
- Test software interfaces, create QA task lists, and set up metrics and the reporting structure for projects
- Complete risk and impact assessments for requests, ensuring that all projects are of high quality and delivered in a timely way
- Identify training and test environment needs
- Define and create a defect tracking process/procedure as well as test plans
- Perform and/or oversee test case development
- Manage the day to day activities of a group of testers, ensuring that project and support related activities are completed
- Delegate assignments to staff members as a part of the above process
- Formally accept applications for testing
Junior Software Test Engineer
Wallem Innovative Solutions
06.2010 - 07.2014
- Knowledge on Testing and SDLC for both Agile and Waterfall
- Creates QA/ Testing Documents (TDS/TSS/Bug Reports/Tracking)
- Performs Software Quality Tests (UI and Functional Level) on Windows/Web Applications
- Executes Test Scripts for Manual Testing and Background on Automated Testing
- Prepares Test Data
- Creates Technical Documents (User Guides, ISO Documents, Work Packages)
- Performs Software Support Tasks (Log Cases, Solve Cases, Guiding Customers, Support via Email/Phone)
- Knowledge in Agile and Support tools like JIRA, Basecamp and ServiceDesk Plus
Education
Bachelor of IT - Networking
Holy Angel University
01.2010
Skills
- Sales Strategies
- Presentation Skills
- Client Relationships
- Admin Support
- Negotiation
- Prospecting Skills
- Sales Planning
- Independence
- Motivation
- Team Collaboration
Languages
English
Filipino
Kapampangan
Awards
- Certified Lean Six Sigma Yellow Belter
- Certified Sales Professional
- Elevate's Public Speaking and Presentation Workshop
- How to Boost & Increase Online Sales
- 2024 and 2025 Cybersecurity Training
- Press Problems and Solutions
- Silkscreen Printing
- Foundations of Digital Marketing
- Foundations of Project Management
- Introduction to Graphic Design
- CCNA CISCO Professional Networking Academy 4 Semester Completion
- Software/Systems Testing
- Principles and Structured Testing Techniques
- Software Testing and Software Quality Management with Visual Studio
- Employee of the Year 2013 - Rising Stars
Timeline
Director of Sales
Aviator Gear
07.2022 - Current
Graphic Art Designer - Sales Rep
Aviator Gear
12.2018 - 07.2020
Call Center Agent
ServeU L.L.C
08.2016 - 01.2017
Admin Coordinator
Motor City
06.2016 - 08.2016
Admin Helpdesk
Noorbank
04.2016 - 06.2016
QA Test Lead
Kybotech
07.2014 - 06.2015
Junior Software Test Engineer
Wallem Innovative Solutions
06.2010 - 07.2014
Bachelor of IT - Networking
Holy Angel University
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