Monica Jingco
Customer Service Representative
Cainta, Province Of Rizal,RIZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
02.2024 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients and customers.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Guest House Supervisor
Ms. Bella Guest House
01.2022 - 02.2024
- Managed daily operations for a smooth-running guest house, ensuring exceptional guest experiences.
- Developed marketing strategies to increase occupancy rates and maximize revenue generation.
- Increased guest satisfaction by implementing personalized service and attention to detail.
- Streamlined booking processes to enhance efficiency and reduce errors in reservations.
Wine Shop Manager
MCJ Wine Cave
05.2020 - 12.2021
- Respond to customer inquiries through chat, email, or phone, providing assistance with product recommendations, taste profiles, and food pairings.
- Build and maintain positive relationships with wine producers, importers, and distributors.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Treasury Assistant
Madison Shopping Plaza, Inc.
08.2017 - 09.2018
- Track remittance transactions to ensure that funds are transferred promptly and accurately.
- Prepare daily or weekly cash reports, detailing foreign exchange and local and foreign remittance transactions.
- Assisted in the automation of treasury processes by contributing to the selection and implementation of appropriate systems and tools.
- Developed and maintained internal control systems to protect organizational assets.
Education
Apprentice - Certificate of Retailing Operations
Kingston International School
Singapore 04.2001 -
Bachelor of Science - Operations Management
STI College San Fernando
San Fernando, Province Of Pampanga, Philippines 04.2001 -
Skills
Building rapport
Sales expertise
Adaptive team player
Retail sales customer service
Multitasking
Adaptability
Timeline
Customer Service Representative
Teleperformance
02.2024 - Current
Guest House Supervisor
Ms. Bella Guest House
01.2022 - 02.2024
Wine Shop Manager
MCJ Wine Cave
05.2020 - 12.2021
Treasury Assistant
Madison Shopping Plaza, Inc.
08.2017 - 09.2018
Apprentice - Certificate of Retailing Operations
Kingston International School
04.2001 -
Bachelor of Science - Operations Management
STI College San Fernando
04.2001 -
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