Monica Hernandez Chua
Assistant Business Manager
Malabon City
Summary
Results-oriented Assistant Business Manager with 5-year background directing team members, managing workloads and monitoring outputs. Exceptionally disciplined and driven individual possessing great leadership and communication skills. Talented at identifying qualitative and quantitative improvements and solidifying relationships with customers.
Overview
22
22
years of professional experience
Work History
ASSISTANT BUSINESS MANAGER
BANK OF THE PHILIPPINE ISLANDS (BPI)
Malabon City
12.2019 - Current
- To manage the branch operations consistent with the Unibank's internal controls, approved policies and regulatory requirements
- To assist the Business Manager in increasing the branch deposit / business volume and profitability
- To ensure consistent delivery of WOW customer experience at all times
- To promote employee engagement.
UNIVERSAL PROCESSOR
BANK OF THE PHILIPPINE ISLANDS (BPI)
Malabon City
11.2005 - 11.2019
- Consumer Banking Branch Channel Division
- BPI MALABON RIZAL BRANCH (NOVEMBER 2005 - JUNE 2015)
- BPI MALABON SAN BARTOLOME (JUNE 2015- NOVEMBER 2019)
Casual Employee
University of the East - Caloocan
Caloocan City, Metro Manila, Philippines
11.2004 - 12.2004
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Working Scholar
University of the East
Caloocan City, Philippines
06.2002 - 10.2004
- Worked in team environment to maintain high levels of productivity.
- Participated in seminar classes with enthusiasm and respect towards fellow students.
- Supported teachers with classroom and lab preparations as requested.
Education
Bachelor of Science - Marketing
University of The East
Caloocan City, Metro Manila, Philippines 04.2001 -
Skills
Operations Management
Operational management
Project Management
Financial Analysis
Marketing Management
Customer Service
Timeline
ASSISTANT BUSINESS MANAGER
BANK OF THE PHILIPPINE ISLANDS (BPI)
12.2019 - Current
UNIVERSAL PROCESSOR
BANK OF THE PHILIPPINE ISLANDS (BPI)
11.2005 - 11.2019
Casual Employee
University of the East - Caloocan
11.2004 - 12.2004
Working Scholar
University of the East
06.2002 - 10.2004
Bachelor of Science - Marketing
University of The East
04.2001 -
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