MONICA DAVID
COO - Muscle Shop PH
Muntinlupa city
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
14
14
years of professional experience
Work History
Chief Operating Officer
Muscle Shop PH
12.2023 - Current
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
SENIOR IDENTITY VERIFICATION SPECIALIST
UBER MANILA CENTER OF EXCELLENCE
11.2016 - 04.2024
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Verified client information by analyzing existing evidence on file.
- Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
- Identified potential areas for improvement within the verification process, proposing solutions that increased overall productivity.
- Increased efficiency of the verification team through diligent collaboration and clear communication with colleagues.
WRITING TUTOR
CLIENTCOMM
04.2015 - 09.2016
- Advised American and Australian college/post-graduate students on their academic writing
- Professional advising included, but not limited to, elements of an essay as well as grammar and mechanics
- Academic papers ranged between literary reviews, case studies, technical writing, dissertations, thesis, etc
DELL TECHNICAL SUPPORT
CONCENTRIX
12.2011 - 09.2014
- Point of contact for US based customers with technical issues on laptops,desktop systems, and printers they purchased from Dell
- Specialized in desktop and hardware support; skilled in diagnosing issues and parts replacements
- Pioneered a team dedicated for providing support on Wireless issues e.g. wireless network, wireless displays, wireless printing
Education
Bachelor of Arts - International Studies
04.2001 -
- Thesis Statement: Roxas City as a premium tourist destination. (First ever student of the campus to get "Without Revisions" remark)
- Executive Assistant, Vivere suites Hotel. Completed 2007
- Pioneer Member of the San Beda Alabang Cheering Squad 2005-2008
Skills
Planning and execution
Strategic planning
Operations oversight
Executive leadership
Marketing
Business forecasting
Budget administration
General management and administration
Cross-functional teamwork
Corporate communications
Process improvement
Timeline
Chief Operating Officer - Muscle Shop PH
12.2023 - Current
SENIOR IDENTITY VERIFICATION SPECIALIST - UBER MANILA CENTER OF EXCELLENCE
11.2016 - 04.2024
WRITING TUTOR - CLIENTCOMM
04.2015 - 09.2016
DELL TECHNICAL SUPPORT - CONCENTRIX
12.2011 - 09.2014
San Beda College Alabang - Bachelor of Arts, International Studies
04.2001 -