MONICA DAVID

Work History

Muscle Shop PH

12.2023 - Current

Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
Championed continuous improvement initiatives, fostering a culture of innovation within the organization.

UBER MANILA CENTER OF EXCELLENCE

11.2016 - 04.2024

Maintained a high level of professionalism when interacting with external parties during the verification process.
Verified client information by analyzing existing evidence on file.
Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
Reduced errors in documentation by thoroughly cross-checking data against established parameters.
Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
Identified potential areas for improvement within the verification process, proposing solutions that increased overall productivity.
Increased efficiency of the verification team through diligent collaboration and clear communication with colleagues.

CLIENTCOMM

04.2015 - 09.2016

Advised American and Australian college/post-graduate students on their academic writing
Professional advising included, but not limited to, elements of an essay as well as grammar and mechanics
Academic papers ranged between literary reviews, case studies, technical writing, dissertations, thesis, etc

CONCENTRIX

12.2011 - 09.2014

Point of contact for US based customers with technical issues on laptops,desktop systems, and printers they purchased from Dell
Specialized in desktop and hardware support; skilled in diagnosing issues and parts replacements
Pioneered a team dedicated for providing support on Wireless issues e.g. wireless network, wireless displays, wireless printing