Monica Abellon

DATA ENTRY

• Transcribed phone messages and relayed to appropriate personnel
• Managed CRM input, exports and clean up.
• Uploaded files for team use on Google Suite and SharePoint.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Scanned documents and saved in database to keep records of essential organizational information.
• Monitored emails, organized inbox, and prioritized messages
• Kept optimal quality levels to prevent critical errors and support team performance targets.

CUSTOMER

• Virtually assist US travel nurses in reviewing credentialing files and work with healthcare providers to obtain missing, incomplete, and expiring items while to strict hospital requirements and deadlines.
• Responsible for reminding US travel nurses when licenses, certifications, labs, clinic items, and any compliance-related items are expiring following the facility's requirements.
• Conferred with customers by telephone, chat or email to provide information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Engaging with customers on different channels
• Build rapport with candidate and maintain long-term working relationship to guide them through the process to remain in compliance while on assignment.
• Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.

AD HOC

• Prepare ad hoc reports.

DATA ENTRY

• Transcribed phone messages and relayed to appropriate personnel
• Managed CRM input, exports and clean up.
• Uploaded files for team use on Google Suite and SharePoint.
• Managed electronic filing systems by updating paperwork, scanning and maintaining documents, and accurately recording information.
• Monitored emails, organized inbox, and prioritized messages
• Kept optimal quality levels to prevent critical errors and support team performance targets.

CUSTOMER

• Virtually maintain, track and update credentials of US Travel nurses in an organized and retrievable manner, including accurate and timely filing of all credential documents, verification and other forms and correspondence.
• Secure copies of required credentials (licenses, certifications, health, and employment documents) before the initial assignment or expiration.
• Conferred with customers by telephone, chat or email to provide information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Engaging with customers on different channels
• Build rapport with candidate and maintain long-term working relationship to guide them through the process to remain in compliance while on assignment.

AD HOC

• Conduct and participate in regular conference calls with US and PH teams to maintain open line communication about concerns and recommend best practices
• Perform monthly random audit of personnel files.
• Prepare ad hoc reports.

DATA ENTRY

• Completed business correspondence, transcription, and data entry.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Managed CRM input, exports and clean up.
• Scanned documents and saved in database to keep records of essential organizational information.
• Kept optimal quality levels to prevent critical errors and support team performance targets.

ACCOUNTING

• Executed billing tasks and recorded information in company databases.
• Followed up with appropriate parties to obtain prompt payments.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Prepare monthly and weekly Accounts Receivable and Sales Performance Reports.

CUSTOMER

• Kept extensive contact list updated with new contacts and changes to existing contacts.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Engaging with customers on different channels
• Handled customer complaints, resolve issues per company policies with face-to-face and virtual interactions and offering any time outside office hours.

MARKETING

• Cold calling and lead generation
• Prepared formal quotation letters for clients, agents, and intermediaries based on underwriting authority limits and monitors conversion into policy.
• In charge of Social Media Account management
• Schedule meetings and arrange appointments

AD HOC

• Maximize performance by monitoring daily activities and mentoring staff. Develop and maintain courteous and effective working relationships.
• Analyzed and compiled data to prepare comprehensive reports for management
• Use coordination and planning skills to achieve results according to schedule.

• Elected to Over-all Vice President for Academics for Junior Philippine Institute of Accountants in 2016-2017
• Elected to Treasurer General for Student Election Commission in 2016-2019
• Elected to Year Level Vice President for Non-Academics for Junior Philippine Institute of Accountants in 2015-2016
• Elected to General Secretary for Social Arts Council in 2015-2016