Photography
MA. MONETTE MENTES
Wainwright
Summary
As highly motivating position as a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I can also assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work History
Customer Representative Promoted for Shift Manager
Angel's Pizza Sucat Bf Homes (Figaro Coffee System Inc.)
7 2016 - 12.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Used [Software] to prepare memos, correspondence and reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered free products or services to pacify irate or unsatisfied customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
Costumer Representative
Mossimo Kids (Festival Mall)
08.2015 - 01.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier Crew
Tropical Hut (Jaka Plaza)
07.2014 - 01.2015
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science - Office Administration
Metro Business College
Pasay, Metro Manila, Philippines 04.2019 - 04.2022
High School Diploma -
Parañaque National High School
Paranaque City, Metro Manila, Philippines 04.2008 - 04.2013
Skills
Management Skills
Cash Handling
Inventory Management
Time management
Customer Service
- Quality Assurance
- Microsoft PowerPoint
- Problem-solving abilities
- Complaint Handling
- Paperwork Processing
Additional Information
Age : 28years old
Birth Date: December 15, 1995
Birth Place: Paranaque City, Metro Manila, Philippines
Height: 5'3 ft.
Interests
Cooking
Travel
Music
Timeline
Bachelor of Science - Office Administration
Metro Business College
04.2019 - 04.2022
Costumer Representative
Mossimo Kids (Festival Mall)
08.2015 - 01.2016
Cashier Crew
Tropical Hut (Jaka Plaza)
07.2014 - 01.2015
High School Diploma -
Parañaque National High School
04.2008 - 04.2013
Customer Representative Promoted for Shift Manager
Angel's Pizza Sucat Bf Homes (Figaro Coffee System Inc.)
7 2016 - 12.2020
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