Monekka Mortola
Cagayan de Oro ,Philippines
Summary
Organised professional with experience in managing accurate records, coordinating schedules, and handling correspondence. Adept at using office software, maintaining databases, and providing excellent customer service. Approachable and reliable team worker with flexible attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Clerk
USTP Villanueva Campus
Villanueva, Misamis Oriental
06.2025 - Current
- Created and maintained spreadsheets using Excel.
- Scanned documentation and entered into database to maintain accurate records.
- Verified and updated account information in company computer system.
- Maintained an organised digital filing system, enabling easy access to information.
- Handled sensitive information with discretion, maintaining confidentiality at all times.
- Responded to enquiries related to data records, providing timely and accurate information.
Front Office Clerk
Public Employment Service Office
Villanueva, Misamis Oriental
01.2023 - 06.2025
- Managed incoming calls and emails, providing timely responses to inquiries and forwarding messages as necessary.
- Supported staff with clerical tasks for well-maintained office administration.
- Supported office operations by taking on ad-hoc clerical duties.
- Assistance of clients' queries and concerns.
Business Transcriber/Proofreader
Accolade Resources Inc.
Cagayan de Oro City
05.2019 - 08.2019
- Transcribed audio files with high accuracy, adhering to clients' specific formatting requirements to deliver quality transcripts.
- Edited existing transcripts to eliminate error, ensuring accuracy and conformance with transcription style guides.
- Reviewed and corrected grammatical, punctuation, and spelling errors in diverse manuscripts.
- Upheld confidentiality agreements when handling sensitive or unpublished material.
- Managed tight deadlines, prioritising tasks effectively to guarantee timely delivery of transcription projects.
- Observed grammar and spelling rules during typing and proofreading exercises, producing error-free documents.
Education
Bachelor of Science - Psychology
Xavier University - Ateneo de Cagayan
Cagayan de Oro2018
Skills
- Microsoft Excel
- Data entry
- Document management
- Customer service
- Typing speed and accuracy
- Mail handling
- Administrative support
- Attention to Detail
- Records management proficiency
- Approachable personality
- Confidentiality awareness
Languages
English
Advanced
C1
Certification
- Career Service Professional Eligibility
Interests
- Reading books
- Writing journals and poetries
- Watching movies
- Arts and crafts
- Vlogging
- Exploring outdoor activities
Timeline
Administrative Clerk
USTP Villanueva Campus
06.2025 - Current
Front Office Clerk
Public Employment Service Office
01.2023 - 06.2025
Business Transcriber/Proofreader
Accolade Resources Inc.
05.2019 - 08.2019
Bachelor of Science - Psychology
Xavier University - Ateneo de Cagayan