MONDRY BALASABAS JR
Quezon City
Summary
Dynamic Marketing Officer with experience in creating and executing campaigns, managing events, and strengthening customer relationships. Skilled in digital marketing, market research, and cross-team collaboration to drive brand growth and engagement.
Overview
15
15
years of professional experience
Work History
Marketing Customer Relations Staff
Yamaha Motor Philippines Inc.
08.2018 - Current
- Conceptualizing activities and executing events for target customers
- Building customer relationship
- Support for other section events and programs
- Completing paperworks & other related reports
Customer Service Representative Section Head
CW Marketing and Development Corporation
01.2015 - 07.2018
- Process return & exchange, Handling Loyalty Programs & Store Promotions
- Delegating Tasks to Customer Service Representatives
- Helping with training and development
- Handling Customer Complaints
Customer Service Representative
CW Marketing and Development Corporation
01.2012 - 01.2015
- Customer service involves interacting with customers to answer inquiries, address concerns, and handle requests about products and services.
- Assisting customers through phone, online, or in person, as well as managing complaints, returns, and exchanges.
- Verifying customer details, providing accurate information, and ensuring responses are timely and clear.
Waiter / Host (On the Job Training)
Casa Armas Tapas Bar Y Restaurante
11.2013 - 12.2013
- Take orders and provide information about menu items.
- Suggest menu items when requested by customer
- Greet customers and seat them according to their preferences
- Ensure that the order is prepared according to the menu
- Serve meals and side dishes
- Answering telephone and booking reservations
- Monitoring the open dining sections of the restaurant for empty and cleaned tables
- Estimating wait times for guests, monitoring the guest waiting list and ensuring that the needs of guests are met while they are waiting
Front Office Agent / Bellman
Hotel Masfino Inc.
07.2010 - 05.2011
- Greets all the guests and handling their check-in and check-out procedure
- Settling guest payment for Cash and Credit card basis
- Answers all guests or customers query via phone, e-mail and walk-in
- Handling customer complaint
- Night auditing
- Daily cashier reporting and maintenance of the entire counter
Education
Hotel and Restaurant Services
Asian Institute of Science And Technology
Baliwag, Bulacan01.2010
Skills
- Skills: Strong communication and interpersonal skills, creative in developing marketing ideas, well-organized in managing projects and events, knowledgeable in digital marketing and social media, skilled in research and data analysis, detail-oriented with accuracy in reports and materials, customer-focused, adaptable, and a collaborative team player
Timeline
Marketing Customer Relations Staff
Yamaha Motor Philippines Inc.
08.2018 - Current
Customer Service Representative Section Head
CW Marketing and Development Corporation
01.2015 - 07.2018
Waiter / Host (On the Job Training)
Casa Armas Tapas Bar Y Restaurante
11.2013 - 12.2013
Customer Service Representative
CW Marketing and Development Corporation
01.2012 - 01.2015
Front Office Agent / Bellman
Hotel Masfino Inc.
07.2010 - 05.2011
Hotel and Restaurant Services
Asian Institute of Science And Technology