Summary
Overview
Work History
Education
Skills
Timeline
Generic
MONDRY BALASABAS JR

MONDRY BALASABAS JR

Quezon City

Summary

Dynamic Marketing Officer with experience in creating and executing campaigns, managing events, and strengthening customer relationships. Skilled in digital marketing, market research, and cross-team collaboration to drive brand growth and engagement.

Overview

15
15
years of professional experience

Work History

Marketing Customer Relations Staff

Yamaha Motor Philippines Inc.
08.2018 - Current
  • Conceptualizing activities and executing events for target customers
  • Building customer relationship
  • Support for other section events and programs
  • Completing paperworks & other related reports

Customer Service Representative Section Head

CW Marketing and Development Corporation
01.2015 - 07.2018
  • Process return & exchange, Handling Loyalty Programs & Store Promotions
  • Delegating Tasks to Customer Service Representatives
  • Helping with training and development
  • Handling Customer Complaints

Customer Service Representative

CW Marketing and Development Corporation
01.2012 - 01.2015
  • Customer service involves interacting with customers to answer inquiries, address concerns, and handle requests about products and services.
  • Assisting customers through phone, online, or in person, as well as managing complaints, returns, and exchanges.
  • Verifying customer details, providing accurate information, and ensuring responses are timely and clear.

Waiter / Host (On the Job Training)

Casa Armas Tapas Bar Y Restaurante
11.2013 - 12.2013
  • Take orders and provide information about menu items.
  • Suggest menu items when requested by customer
  • Greet customers and seat them according to their preferences
  • Ensure that the order is prepared according to the menu
  • Serve meals and side dishes
  • Answering telephone and booking reservations
  • Monitoring the open dining sections of the restaurant for empty and cleaned tables
  • Estimating wait times for guests, monitoring the guest waiting list and ensuring that the needs of guests are met while they are waiting

Front Office Agent / Bellman

Hotel Masfino Inc.
07.2010 - 05.2011
  • Greets all the guests and handling their check-in and check-out procedure
  • Settling guest payment for Cash and Credit card basis
  • Answers all guests or customers query via phone, e-mail and walk-in
  • Handling customer complaint
  • Night auditing
  • Daily cashier reporting and maintenance of the entire counter

Education

Hotel and Restaurant Services

Asian Institute of Science And Technology
Baliwag, Bulacan
01.2010

Skills

  • Skills: Strong communication and interpersonal skills, creative in developing marketing ideas, well-organized in managing projects and events, knowledgeable in digital marketing and social media, skilled in research and data analysis, detail-oriented with accuracy in reports and materials, customer-focused, adaptable, and a collaborative team player

Timeline

Marketing Customer Relations Staff

Yamaha Motor Philippines Inc.
08.2018 - Current

Customer Service Representative Section Head

CW Marketing and Development Corporation
01.2015 - 07.2018

Waiter / Host (On the Job Training)

Casa Armas Tapas Bar Y Restaurante
11.2013 - 12.2013

Customer Service Representative

CW Marketing and Development Corporation
01.2012 - 01.2015

Front Office Agent / Bellman

Hotel Masfino Inc.
07.2010 - 05.2011

Hotel and Restaurant Services

Asian Institute of Science And Technology
MONDRY BALASABAS JR