Monchito Medrano
Aborlan, Province Of Palawan
Summary
Accomplished Project Manager with a proven track record at CDTN Services Company Inc., excelling in client relationship building and project scheduling. Leveraged expertise in business analysis and team motivation to enhance customer satisfaction and drive results. Achieved significant process improvements, leading to increased efficiency and client retention.
- Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
- Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Project Manager, Client Services
CDTN Services Company Inc.
02.2020 - 04.2024
- Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
- Championed continuous improvement initiatives that resulted in process enhancements leading to greater client satisfaction.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
- Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Reported regularly to managers on project budget, progress, and technical problems.
Port Operation and Materials Handling Manager
Rio Tuba Nickel Mining Corporation
02.2014 - 02.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Safety Supervisor
SMCC Philippines Inc.
04.2010 - 12.2013
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Conducted thorough risk assessments for new projects, ensuring all necessary precautions were taken to maintain worker safety.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Reviewed company processes and suggested methods that would improve overall safety for employees.
- Completed workplace safety and hazard inspections.
- Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
- Led safety committee meetings, fostering open communication among team members regarding workplace concerns and improvement opportunities.
- Instructed employees on OSHA standards.
- Evaluated new tools or equipment for safety concerns, ensuring proper training and guidelines were in place prior to implementation.
Safety Officer
DP World
05.2007 - 02.2008
- Responded to any emergencies as instructed and with utmost efficiency.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Increased employee awareness of potential hazards by creating informative signage throughout the facility.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Communicated safety performance and progress to management and employees to provide up to date information.
Education
Bachelor of Science - Commerce - Management Accounting
University of Btanagaas
Batangas, Province Of Batangas, Philippines04.1995
Skills
- Customer Satisfaction
- Team motivation
- Project Scheduling
- Deadline Management
- Business Analysis
- Meeting facilitation
- Financial Forecasting
- Client Relationship Building
- Team Development
- Client Relationships
- Recruiting and Hiring
- Account Management
- Problem-Solving
Timeline
Project Manager, Client Services
CDTN Services Company Inc.
02.2020 - 04.2024
Port Operation and Materials Handling Manager
Rio Tuba Nickel Mining Corporation
02.2014 - 02.2020
Safety Supervisor
SMCC Philippines Inc.
04.2010 - 12.2013
Safety Officer
DP World
05.2007 - 02.2008
Bachelor of Science - Commerce - Management Accounting
University of Btanagaas
Similar Profiles
Karen EstersKaren Esters
Personal Care Assistant at CDTNPersonal Care Assistant at CDTN
Joseph KerwinJoseph Kerwin
Spotter Driver+ at Labor Services Company / Donaldson CompanySpotter Driver+ at Labor Services Company / Donaldson Company
Faizan KhanFaizan Khan
Mechanical Maintenance Technician at TRAGS (TRADING AND AGENCY SERVICES LIMITED COMPANY )Mechanical Maintenance Technician at TRAGS (TRADING AND AGENCY SERVICES LIMITED COMPANY )