Monaliza Marie Diaz
Malabon city
Summary
Data Encoder / Customer Service Representative manages accurate data entry, client support, and daily document flow in fast-paced service environments. Coordinates inquiries, updates records, and resolves service concerns through clear communication and Microsoft Office tools, including Word and Excel. Supports smooth front-line operations by keeping information organized, timely, and ready for action.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Admin Officer/Operation Manager
Group Cargo Forwarders Inc
11.2021 - Current
General Manager
DSF Consolidated Freight Services Inc
03.2023 - 09.2025
- Developed and implemented performance metrics to drive accountability and results within teams.
Operations Supervisor
RJ CONORS LOGISTICS COMPANY
04.2019 - 02.2020
Customer Service Rep. / Viz-min Coordinator
CORINER GLOBAL EXPRESS
02.2013 - 04.2019
- Resolved complex issues by collaborating with cross-functional teams to enhance customer satisfaction.
Data Encoder/Customer Service Representative
2GO EXPRESS INC.
01.2011 - 12.2013
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Handled high-volume calls, effectively managing customer expectations and service delivery.
Education
Bachelor of Science in Nursing -
University Of Pangasinan
Dagupan, CityHigh School Diploma -
Tayug National High School
Tayug, Province Of Pangasinan, Philippines 04.2001 -
High School Diploma -
Tayug Central Elementary School
Tayug, Province Of Pangasinan, Philippines 04.2001 -
Skills
Operations management
Team supervision
Logistics coordination
Process improvement
Inventory control
Schedule coordination
Document control
Report preparation
Stakeholder communication
Data encoding
Timeline
General Manager
DSF Consolidated Freight Services Inc
03.2023 - 09.2025
Admin Officer/Operation Manager
Group Cargo Forwarders Inc
11.2021 - Current
Operations Supervisor
RJ CONORS LOGISTICS COMPANY
04.2019 - 02.2020
Customer Service Rep. / Viz-min Coordinator
CORINER GLOBAL EXPRESS
02.2013 - 04.2019
Data Encoder/Customer Service Representative
2GO EXPRESS INC.
01.2011 - 12.2013
High School Diploma -
Tayug National High School
04.2001 -
High School Diploma -
Tayug Central Elementary School
04.2001 -
Bachelor of Science in Nursing -
University Of Pangasinan
Disclaimer
I hereby certificate that the facts contained in this resume are true and complete to the best of my knowledge.