Monalissa Buelbo
Purok 4 Magtaganki Bagong Silang 1 Labo Camarines Norte
Summary
Experienced customer service representative with strong skills in issue resolution and customer relationship management. Proven ability to assist customers effectively and provide solutions for complaints.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Alorica Philippines
Makati City city
10.2023 - Current
- Process orders, cancellations, tracking orders, and modifying orders.
- Assisted customers with inquiries and provided accurate information promptly.
- Resolved customer complaints by identifying issues and offering effective solutions.
Domestic Helper
Various Employers
Hongkong
01.2006 - 06.2023
- Managed household cleaning and organization tasks for various clients.
- Prepared meals according to dietary preferences and restrictions.
- Assisted with childcare duties, ensuring safety and engagement of children.
- Performed laundry and ironing duties while maintaining clothing care standards.
- Provided companionship and support to elderly clients during daily activities.
Education
Bachelor of Science - Customs Administration
Philippine Maritime Institute
Binondo Manila06-2003
2 Year Course - Computer Secretarial
De Lasalle Colleges College of St. Benilde
Vito Cruz Manila06-1999
Skills
- Process orders
- Customer relationship management
- Issue resolution
- Order tracking
- Information accuracy
- Customer engagement
- Communication strategies
- Critical thinking
- Conflict resolution
- Adaptive problem solving
- Training coordination
- Client support services
- De-escalation techniques
- Collaborative teamwork
- Technical troubleshooting
- Stress management
- Complaint resolution
- Inbound and outbound calling
- Active listening
- Customer relations
- Shipping procedures
- Customer consulting
- Grammar
- Tactful and diplomatic
- Sales closing
- Scheduling
- Multi-task management
- Member account management
- Professional telephone demeanor
- Building rapport
- Clerical support
- Retail store support
- Complaint handling
- Administrative support
- Conflict mediation
- Product promotion
- Customer satisfaction measurement
- Positive and professional
- Follow-up skills
- Cultural awareness
- Decision-making
- Team collaboration
- Shipping and receiving
Affiliations
- Loves reading, watching movies, and doing exercise, either walking, doing cardio, or running.
Timeline
Customer Service Representative
Alorica Philippines
10.2023 - Current
Domestic Helper
Various Employers
01.2006 - 06.2023
Bachelor of Science - Customs Administration
Philippine Maritime Institute
2 Year Course - Computer Secretarial
De Lasalle Colleges College of St. Benilde