Mollet Villamarzo
Imus
Summary
Dynamic and dedicated operations professional with a proven track record of using effective methods and technology to drive cost reduction, streamline operations, and increase productivity. Committed to continuous improvement, actively seeking opportunities to optimize efficiency, reduce costs, and elevate team performance. Successful in improving team performance through innovative management techniques, providing thoughtful, comprehensive, and constructive feedback to promote productivity and foster company loyalty. Deep understanding of best industry practices and trends, constantly seeking new ways to enhance results. Detail-oriented and skilled in critical decision-making, deadline management, and conducting team reviews. Expertise in analysis and quantitative problem-solving skills to drive company growth and improvement.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Iqor Philippines
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Plant Manager
Leslie Corporation - SNACK FOOD DIVISION
05.2024 - 07.2024
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
- Collaborated with sales team to align plant capabilities with customer demands, fostering long-term business relationships.
- Maximized plant safety through proactive strategies and well-structured training.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
Operations Head
Sika Philippines, Inc.
01.2022 - 10.2023
- Used management expertise and leadership skills to inspire and motivate high-performing operational managers and wider teams which resulted to a more cohesive operational team.
- Continuously monitored and evaluated operational performance, giving feedback to key stakeholders for ongoing project growth which served as benchmark and key point to implementation of strategic decisions.
- Successfully managed daily manufacturing and supply chain operations which helped improve company top line.
- Established comprehensive, attainable annual operational plans and budget, maximizing company performance and growth that served as framework and roadmap to hitting the set goals and targets.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Created and managed high-value projects that improved company operations, as aligned with approved long-term strategies.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Initiated and implemented operational efficiency projects that led to positive impact on company bottom line.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Implemented sustainability initiatives, reducing environmental impact.
Operations Senior Manager / Integration Manager
Sika Philippines, Inc.
01.2019 - 12.2021
- Ensured efficient and cost-effective conduct of activities by development of long-term strategic business plans to support company goals through innovative and sustainable solutions and roadmaps, including effective budgeting, control and monitoring of factory P&L.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented and developed operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Implemented planned strategies that were instrumental in the realization of committed synergies in relation to the merger.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Mirrored plans, strategies, initiatives and procedures in the new plant as being done in the first plant, resulting to improved efficiencies.
- Successfully managed multiple automation projects simultaneously, resulting to improved efficiency in manufacturing.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
Plant Operations & EHS Manager / QEMR
Sika Philippines, Inc.
01.2013 - 12.2018
- Ensured daily operation of the plant was conducted in the most efficient and cost-effective way resulting to controlled factory P&L, leading to a positive impact on company topline.
- Spearheaded strategic changes in manufacturing which resulted to improvement on efficiency that gave a positive impact on company bottom line.
- Conducted risk assessments on company procedures, operations and machines, assessing safety hazards for prompt improvement.
- Developed training sessions for workforces, creating based on policy updates, enhanced operational and safety procedures, including improvements needed.
- Reviewed and updated company policies and procedures, determining areas for improvement, including regulatory compliance, making amendments when needed.
- Managed heavy machine installations, maintenance and repairs, verifying if employees follow Health and Safety guidelines.
- Conducted safety functionality briefings for risk awareness, as part of mitigation procedures.
- Conducted refresher trainings to enable managers and workers to comprehend procedures and processes including legislation requirements and assess hazards.
- Successfully ensured maintenance of company ISO certification.
- Coordinated audits of company facilities to ensure adherence to established regulations while identifying areas for improvement within EHS processes.
- Enhanced employee safety awareness by conducting regular training sessions and workshops.
- Promoted a culture of safety throughout the organization by consistently emphasizing its importance during meetings, trainings, and daily operations.
- Developed emergency response plans and coordinated drills, significantly improving preparedness for potential incidents.
- Served as a liaison between management and regulatory agencies, fostering positive relationships while addressing any concerns or non-compliance issues promptly.
Senior Operations Manager
Comglasco AG Corp
01.2010 - 09.2012
- Strategized long term plans and solutions on how to improve efficiency of operations.
- Handled multiple departments involved in operations (warehouse and logistics, distribution, quality control, engineering and maintenance, motor pool, admin, security).
- Spearheaded innovation and high value projects, including business development and branch operations.
- Directed nationwide warehouse and branch operations, including supply chain.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Streamlined operations workflows, resulting in significant time and resource savings by identifying and eliminating process bottlenecks.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Optimized company's distribution network, resulting in faster delivery times and improved customer satisfaction.
- Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
Assistant Warehouse Manager
Comglasco AG Corp
01.2008 - 01.2010
- Inspired and motivated warehouse teams to achieve operational improvement, increasing team efficiency.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Planned operational labour resources and optimized deployment to maximize efficiency.
- Implemented product storage and flow processes for minimal delays in fulfilling demand.
- Managed fleet, planning routes and timing to maximize adherence to schedule.
- Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Collaborated with other department managers to optimize overall warehouse performance and productivity.
- Managed nationwide distribution operations to ensure minimum cost of shipments and timely delivery.
- Established KPI's of all sections under Operations which enabled the measurement of department performance.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Production Manager
S.C. Vizcarra, Inc.
05.2006 - 05.2007
- Successfully directed and ensured customer satisfaction was met through effective production planning and prioritization.
- Introduced and redefined control parameters, monitoring systems, and work procedures resulting to conformance to given specs., standards, and instructions, while adhering to set internal company policies.
- Reviewed production orders to determine types, quantities and proposed material resources to complete assignments.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Developed measures to improve production methods and processes, equipment performance and quality.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reviewed work for quality and compliance with company standards and design specifications.
- Resolved issues quickly to maintain productivity goals.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Managed various areas of manufacturing, safety, inventory control and process implementation.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Provided career growth for subordinates through coaching, mentoring, training programs, incentives and promotion.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Successfully managed the renovation of the whole plant including the construction of the new admin office
Production Line Supervisor
ALCAN Packaging - SPC
05.2003 - 11.2005
- Supervised and controlled the conduct of operations related to slitting and bagging operations in the most efficient and cost-effective manner, while complying with customer demand on quality, quantity and delivery schedule.
- Successfully met production transfer targets and maintained a high level of cooperation and teamwork among workers and colleagues.
- Improved product quality with rigorous monitoring of production processes, making adjustments as needed.
- Spearheaded process optimization initiatives that resulted in significant time savings on the production line.
- Collaborated with cross-functional teams to identify areas for improvement and implement necessary changes.
- Managed a production line of 45 personnel using exceptional leadership, mentoring and communication skills, overseeing conduct of activities and meeting all deadlines.
- Conducted toolbox meetings, task allocation and on-the-job training for personnel.
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Boosted team morale and productivity through effective communication, coaching, and recognition of individual achievements.
- Assessed and made recommendations regarding repairs and modifications of machines and plant facilities.
- Reduced downtime by proactively addressing maintenance issues and scheduling routine equipment checks.
- Enforced QC standards and checked all production batches by undertaking pre-production, in-line and final QC inspections.
- Achieved cost reductions by identifying waste reduction opportunities and implementing lean manufacturing techniques.
- Managed inventory levels, ensuring timely replenishment of raw materials to prevent production delays.
- Successfully implemented HACCP, GMP and EHS for production personnel, and established housekeeping procedures for machines at Finishing section.
- Enforced safety protocols and procedures to maintain a safe working environment for all team members.
- Monitored operations on the floor daily, ensuring adherence to established procedures while troubleshooting any issues that arose during production runs.
- Enhanced collaboration between departments by fostering open lines of communication, enabling quick resolution of problems that could impact the timeline or quality of products being produced.
Raw Material Planner
ALCAN Packaging - SPC
03.1998 - 05.2003
- Effectively drove the supply chain through analysis and application of planning tools like the MRP, monthly forecasts, pending orders, and inventory analysis.
- Addressed unexpected planning issues by adapting plans to guarantee project delivery.
- Championed the adoption of lean principles within the material planning function, leading to increased efficiency through process standardization and elimination of waste.
- Displayed and analyzed projects critical path and advised project teams of results to take appropriate corrective action.
- Regularly coordinated with the interfacing sections like Sales and Marketing, Production, Scheduling, Quality Control, etc. to meet the end-to-end requirements.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to customers.
- Spearheaded the standardization of material roll widths which led to the decrease in the number of SKU's being maintained in our inventory.
- Established a system for continuous monitoring of material usage, enabling the identification and correction of variances in consumption patterns.
- Created detailed reports on material planning activities to support management decision-making, highlighting key trends and areas of concern.
- Increased production efficiency by closely monitoring material availability and proactively addressing potential shortages.
Raw Material Buyer
ALCAN Packaging - SPC
03.1997 - 03.1998
- Responsible for procurement of all raw materials needed for production by the application of the basic principles of purchasing (the least price, short lead time, right quality and quantity).
- Regularly negotiated with key suppliers, achieving optimum price and delivery options.
- Evaluated quotations, ensuring that quoted costs were in accordance with budget.
- Coordinated with Scheduling and Planning to confirm production schedules and targets.
- Assessed markets, purchasing data and trends to understand consumer preferences for informed buying decisions.
- Maintained clear communication channels with suppliers, facilitating efficient resolution of any issues or concerns that arose during procurement activities.
- Developed and maintained a comprehensive supplier database, ensuring accurate tracking of performance metrics.
- Reviewed historical purchase orders and identified opportunities for consolidation of materials across multiple projects, resulting in reduced administration efforts.
- Reduced lead times for material delivery by establishing strong relationships with suppliers.
- Supported production schedules by ensuring timely delivery of required materials.
- Advised internal personnel regarding available products, order status and purchasing procedures.
- Negotiated contracts with suppliers, resulting in significant cost savings for the company.
- Negotiated and settled with suppliers in regards to rejections, losses, return of materials, over shipments and cancellations.
- Reviewed purchasing requisitions to verify clarity and completeness, quantity, and quality requirements and proper authorization of funding.
- Scrutinized bid quotations for factors such as terms and conditions, price, delivery and quality control.
Spare Parts Buyer
ALCAN Packaging - SPC
05.1996 - 03.1997
- Handled purchases of parts, electrical, electronic, and mechanical parts of machines, general stores, all construction materials and supplies, including the conduct of bidding for electrical projects.
- Regularly negotiated with key suppliers, achieving optimum price and delivery options.
- Coordinated with Engineering and production to confirm timelines and urgency of requests.
- Determined and evaluated new supply options for existing and emerging purchasing needs to cut costs.
- Satisfied organizational needs by researching, selecting and purchasing quality products, materials and services, with timely deliveries.
- Enhanced inventory management by implementing efficient parts purchasing strategies.
- Managed vendor performance evaluations, addressing any issues promptly to maintain quality standards and positive working relationships.
- Assessed supplier risk profiles regularly, adjusting sourcing strategies as necessary to mitigate potential disruptions.
- Resolved discrepancies between purchase orders and invoices swiftly, minimizing delays in the payment process.
- Participated in industry events and trade shows to stay current on market trends and establish valuable connections with potential suppliers.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
Education
Bachelor of Science - Mechanical Engineering
MAPUA INSTITUTE OF TECHNOLOGY
Intramuros, Metro Manila, Philippines04-1996
Priesthood -
OUR LADY OF GUADALUPE MINOR SEMINARY
03-1991
Skills
- Project Execution
- Strategic Public Relations
- Team-Oriented Approach
- Effective Time Allocation
- Strategic Leadership
- Strong Interpersonal Skills
- Strategic Decision-Making
- Policy Strategy Development
- Operational Strategy Development
- Lean Six Sigma Methodology
- Service Excellence
- Skilled in Dispute Resolution
- Order Fulfillment
Languages
Tagalog
English
Timeline
Customer Service Representative
Iqor Philippines
11.2024 - Current
Plant Manager
Leslie Corporation - SNACK FOOD DIVISION
05.2024 - 07.2024
Operations Head
Sika Philippines, Inc.
01.2022 - 10.2023
Operations Senior Manager / Integration Manager
Sika Philippines, Inc.
01.2019 - 12.2021
Plant Operations & EHS Manager / QEMR
Sika Philippines, Inc.
01.2013 - 12.2018
Senior Operations Manager
Comglasco AG Corp
01.2010 - 09.2012
Assistant Warehouse Manager
Comglasco AG Corp
01.2008 - 01.2010
Production Manager
S.C. Vizcarra, Inc.
05.2006 - 05.2007
Production Line Supervisor
ALCAN Packaging - SPC
05.2003 - 11.2005
Raw Material Planner
ALCAN Packaging - SPC
03.1998 - 05.2003
Raw Material Buyer
ALCAN Packaging - SPC
03.1997 - 03.1998
Spare Parts Buyer
ALCAN Packaging - SPC
05.1996 - 03.1997
Bachelor of Science - Mechanical Engineering
MAPUA INSTITUTE OF TECHNOLOGY
Priesthood -
OUR LADY OF GUADALUPE MINOR SEMINARY
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