Salesforce
Hi, I’m
Judy Mae Cascabel
Training Specialist
Quezon City
Summary
Hardworking Training Specialist well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 7 months of related experience with Product Training. Willing to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
2
Certificates
Work History
EnableSME Inc.Pasay City
Training Specialist
10.2022 - 06.2023
Job overview
- Facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision while achieving 95% passing rate of facilitated learners.
- Trained and mentored new personnel hired to fulfill agent roles and assess skill levels and areas of strength and weakness.
- Helped shaped a high-morale culture where associates felt valued and supported.
- Tracked students attendance, scores and overall performance in databases to deliver reports to various departments.
- Monitored employee and customer interactions to assess quality of service.
- Developed training handbooks, computer tutorials and reference materials.
- Supported team with knowledgeable administrative assistance.
- Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for learners.
EnableSME Inc.Pasig City
Payment Support Associate
06.2022 - 10.2022
Job overview
- Ensured invoices were created and prepared correctly according to executed contracts and verify the information entered to Oracle system.
- Involved in creating and uploading invoices to Client Portal on a regular basis.
- Reviewed Invoices and Purchase Orders for accuracy and completion.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Supported team with knowledgeable administrative assistance.
- Created, prepared, and delivered reports to various departments.
- Assisted Businesses about platform requirements for new accounts, renewals and upgrades.
Telus International PhilippinesMakati City
Remote Proctor
Jul.2020 - Oct.2021 (1 year & 3 months)
Job overview
- Proctored Professional Licensure exams and educational exams through live video and maintained compliance with test center policies, practices, and procedures.
- Performed confidentiality of all testing details.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Validated appropriate identification to allow admission to testing area, coordinating test spaces, Troubleshot issues with computer-based examinations. Maintained secure and positive environment conducive to testing.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Telus International Philippines Makati City
Customer Service Subject Matter Expert
09.2018 - 07.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Increased Driver Partners volume by 5% by proposing how to encourage the partners to start driving again.
- Collaborated with Team Leader, Operations Manager and Business Partner to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Organized the reports that will be presented to the Business Partner during monthly meetings.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
Polytechnic University of The PhilippinesSta. Mesa. Manila. Philippines
Bachelor of Science from Business Administration, Marketing Management
06.2014 - 2018.05
University Overview
- Dean's Lister in years 2015 and 2016 .
- President's Lister in years 2017 and 2018 .
- Member of PUP Junior Marketing Executives - JME
Skills
Customer Service background
undefinedCertification
Certified Financial Services Trainer - Nov. 2022 - April 2023
Software
Canva
Microsoft Suite
Timeline
Training Specialist
EnableSME Inc.
10.2022 - 06.2023
Payment Support Associate
EnableSME Inc.
06.2022 - 10.2022
Remote Proctor
Telus International Philippines
Jul.2020 - Oct.2021 (1 year & 3 months)
Customer Service Subject Matter Expert
Telus International Philippines
09.2018 - 07.2020
Civil Service Professional Eligibility - Civil Service Commission
03-2018
Polytechnic University of The Philippines
Bachelor of Science from Business Administration, Marketing Management
06.2014 - 2018.05
Character Reference
Upon request.
Character Reference
Upon request.
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