MOISES NORVIC RUSTIA
Dasmariñas City
Summary
Experienced customer service representative bringing 1 year of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
IQor Philippines
07.2022 - 08.2024
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Relations Advisor
Microsourcing Philippines
11.2021 - 07.2022
- Assisting customers through email, chat and calls regarding their order status/product inquiry.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Conducted research, identified solutions and responded to customers within outlined service level agreements.
Account Executive - Tier II Technical Support
iQor Philippines
01.2019 - 10.2021
- Assisting customers with their mobility issue/concern
- (Billing&Technical)
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
Account Associate
iQor Philippines
07.2017 - 04.2018
- Assisting customers regarding their television concerns
- (Billing&Technical)
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
Education
High School Graduate - Old Curriculum -
Dasmariñas Integrated High School Main
01.2016
Skills
- Communication
- Teamwork
- One Call Resolution
- Negotiator
- Leading Team Meetings
References
- Darlene Donna Cook, Virtual Assistant, 09611475630
- Maureen Reaño, Team Leader, 09425157378
Certification
- Top Star Awardee, iQor Philippines - 2023
Timeline
Customer Service Supervisor
IQor Philippines
07.2022 - 08.2024
Customer Relations Advisor
Microsourcing Philippines
11.2021 - 07.2022
Account Executive - Tier II Technical Support
iQor Philippines
01.2019 - 10.2021
Account Associate
iQor Philippines
07.2017 - 04.2018
High School Graduate - Old Curriculum -
Dasmariñas Integrated High School Main
- Top Star Awardee, iQor Philippines - 2023
Similar Profiles
Jerald Dayrit NavarroJerald Dayrit Navarro
Customer Service Representative at Iqor PhilippinesCustomer Service Representative at Iqor Philippines
Osmarqui SalvadorOsmarqui Salvador
Director, Operations at iQor PhilippinesDirector, Operations at iQor Philippines
RANIELA HERNANDEZRANIELA HERNANDEZ
Operations Manager, Customer Experience at Iqor PhilippinesOperations Manager, Customer Experience at Iqor Philippines