Branch Operations Head
Citysavings Bank
- Built rapport with clients by consistently providing exceptional service leading to repeat business.
- Complied with regulatory guidelines and requirements.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Utilized software systems to record progress of various tasks.
- Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
- Established and checked coding procedures, monitored reports and updated internal files.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
- Conducted regular audits to ensure compliance with company policies and industry regulations.
