Summary
Overview
Work History
Education
Skills
Singing
Timeline
Generic

Mohammad Amin Dipatuan

CAMARIN, CALOOCAN CITY

Summary

Dynamic Customer Service Representative with a proven track record at Concentrix, recognized for exceeding performance metrics and enhancing client retention through active listening and critical thinking. Skilled in managing high-stress situations and resolving conflicts, I consistently deliver tailored support strategies that foster loyalty and drive repeat business.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Collective Solution
09.2021 - 05.2024
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Customer Service Representative

Teletech - Novaliches
04.2019 - 09.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Concentrix
12.2018 - 09.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Nursing Education

San Beda College
Manila, Metro Manila, Philippines
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Singing

I love singing balads songs and Regine Velasques songs

Timeline

Customer Service Representative

Collective Solution
09.2021 - 05.2024

Customer Service Representative

Teletech - Novaliches
04.2019 - 09.2021

Customer Service Representative

Concentrix
12.2018 - 09.2019

Bachelor of Science - Nursing Education

San Beda College

Similar Profiles

CREATE PROFILE
Mohammad Amin Dipatuan