Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Mohammad Gampong

Mohammad Gampong

LPT
Sultan Kudarat Maguindanao

Summary

With over a year of experience in the telecommunications industry, I bring a wealth of knowledge and insights to the table. My journey in the dynamic world of telecommunications has allowed me to grasp the intricacies of networking, communication protocols, and the evolving landscape of mobile and broadband technologies. Throughout my time in the industry, I have developed a deep understanding of customer needs, network optimization, and the ongoing advancements that shape how we connect and communicate. I am excited to utilize my expertise to provide valuable information and assistance in all things related to telco.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Vxi
Davao City
01.2022 - 06.2023
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor Of Secondary Education -

Notre Dame University
Cotabato City
04.2021

Skills

    Product Knowledge

undefined

Interests

Hiking

Traveling

Reading

Timeline

Customer Service Representative

Vxi
01.2022 - 06.2023

Bachelor Of Secondary Education -

Notre Dame University
Mohammad GampongLPT