Modessa Nasis
Technical Support Officer
Pasig, Metro Manila
Summary
Dynamic Technical Support Officer with a proven track record at IBEX Global, excelling in network troubleshooting and customer service. Recognized for enhancing customer satisfaction through effective complaint resolution and training initiatives. Adept at managing high-pressure situations while delivering exceptional support, ensuring minimal downtime and improved user experiences.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Officer
IBEX Global
01.2025 - Current
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
SYKES
04.2023 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Food and Beverage Supervisor
El Raza Restaurant
01.2010 - 01.2022
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College Bacolod
Bacolod City, Province Of Negros Occidental, Philippines 06.2006 - 01.2010
Skills
Network troubleshooting
Timeline
Technical Support Officer
IBEX Global
01.2025 - Current
Customer Service Representative
SYKES
04.2023 - 01.2025
Food and Beverage Supervisor
El Raza Restaurant
01.2010 - 01.2022
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College Bacolod
06.2006 - 01.2010
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