Summary
Overview
Work History
Education
Skills
Interests
Timeline
SoftwareEngineer
Ma Hezel  Nocalan

Ma Hezel Nocalan

Bachelor In Science In Office Administration
Cadapdapan, Candijay, Bohol

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ibex Global Solutions
09.2025 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers in navigating their insurance coverage and benefits, billings and claims. Navigating online accounts and updating insurance files. Retrieving insurance documents. Helping in scheduling and doctors appointments, medical and prescription appeals, processing prescriptions.
  • Documented customer interactions accurately in CRM systems.
  • Collaborated with team members to streamline processes and improve service delivery.

Secretary's Assistant

Amora Law Office
03.2025 - 08.2025
  • Coordinated scheduling and appointments for attorneys, optimizing time management efficiency.
  • Drafted and reviewed legal documents, ensuring accuracy and attention to detail.
  • Managed client communications to facilitate timely responses to inquiries and follow-ups.
  • Organized case files and maintained electronic filing systems for enhanced accessibility.

Office Assistant

CHED
06.2022 - 06.2022
  • Managed office supplies inventory, ensuring organized availability for daily operations.
  • Processed incoming correspondence to maintain clear information flow within the office.
  • Assisted in scheduling appointments and meetings to optimize staff time management.
  • Supported team with data entry tasks to enhance accuracy of records and documentation.

Education

Bachelor of Science - Office Administration

Bohol Island State University (BISU)
Cogtong, Candijay, Bohol
06-2025

Skills

Customer service

Problem resolution

Social and interpersonal skills

Adaptability

Work under pressure

Computer proficiency

Professional telephone demeanor

Scheduling

Follow-up skills

Administrative support

Office equipment proficiency

Recordkeeping strengths

Microsoft Office Suite

Interests

Business field

Teaching Field

Timeline

Customer Service Representative

Ibex Global Solutions
09.2025 - Current

Secretary's Assistant

Amora Law Office
03.2025 - 08.2025

Office Assistant

CHED
06.2022 - 06.2022

Bachelor of Science - Office Administration

Bohol Island State University (BISU)
Ma Hezel NocalanBachelor In Science In Office Administration