Mark Adolfo
Ormoc City
Summary
Dynamic professional with a proven track record in customer service and team leadership at Family Own Business. Enhanced sales through innovative merchandising strategies while fostering a collaborative work environment. Skilled in workplace safety compliance and adept at decision-making, ensuring operational excellence and high employee morale.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Family Own Business
06.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
3rd Officer
Elburg Shipmanagement Phil. Inc.
12.2018 - 08.2023
- Assisted in navigational tasks for accurate course plotting, leading to efficient voyage planning and fuel consumption management.
- Communicated effectively with diverse team members, fostering a positive work environment and efficient task completion throughout daily operations.
- Directed crew members in day-to-day maintenance and repair of vessel equipment.
- Improved security awareness among crew members through regular training sessions on anti-piracy measures and threat assessment techniques.
- Contributed to successful implementation of environmental policies by monitoring emissions levels and waste disposal practices aboard the ship.
- Facilitated crew welfare initiatives such as recreational activities or medical assistance when needed, helping maintain high morale among onboard personnel.
- Enhanced ship safety by conducting regular inspections and maintenance of life-saving equipment.
- Maintained professional relationships with port authorities during entries and exits to ensure smooth berthing operations.
- Ensured compliance with international maritime regulations, resulting in safe and lawful vessel operations.
- Managed onboard firefighting drills, promoting crew readiness for emergency situations.
- Participated in regular safety meetings to discuss potential hazards and improve risk management strategies on board the vessel.
- Played a crucial role in conducting safety audits and assessments, leading to continuous improvements in onboard processes and practices.
Deck Cadet
Elburg Shipmanagement Phil. Inc.
03.2016 - 07.2017
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Aided officers in conducting routine checks of lifesaving appliances, firefighting equipment, and navigational devices for optimal functionality.
- Enhanced vessel safety by conducting regular inspections and maintenance of deck equipment.
- Supported deck maintenance projects such as painting, chipping rust, greasing winches, or replacing lines as necessary for optimum ship performance.
- Assisted in navigation activities for safe passage planning and efficient voyages.
- Demonstrated strong work ethic, attention to detail, and commitment to professional growth during the cadetship program.
- Participated in emergency response efforts to protect life, property, and the marine environment during incidents at sea or in port.
- Improved onboard teamwork by actively taking part in crew training sessions and drills.
- Inspected lifesaving and visual-signaling equipment for defects.
- Stood watch while underway to facilitate communications and maintain onboard safety and security.
- Developed technical skills through hands-on experience working with tools, machinery, and equipment on board the ship.
Education
Bachelor of Science - Marine Transportation
Palompon Institute of Technology
Palompon, Province Of Leyte, Philippines05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team collaboration
- Adaptability and flexibility
- Workplace safety compliance
Timeline
Assistant Manager
Family Own Business
06.2024 - 02.2025
3rd Officer
Elburg Shipmanagement Phil. Inc.
12.2018 - 08.2023
Deck Cadet
Elburg Shipmanagement Phil. Inc.
03.2016 - 07.2017
Bachelor of Science - Marine Transportation
Palompon Institute of Technology
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