Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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JEFF GIL MORALES

JEFF GIL MORALES

Summary

Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.

Overview

18
18
years of professional experience

Work History

Customer Service Support

Coco & Eve
06.2023 - 01.2025
  • Provided exceptional customer service through various communication channels, including email, chat, and phone, ensuring timely and accurate responses to customer inquiries and issues.
  • Managed customer accounts, processed orders, and handled returns and exchanges efficiently, maintaining high customer satisfaction rates.
  • Assisted customers with product information, recommendations, and troubleshooting, ensuring a positive shopping experience.
  • Collaborated with the sales and logistics teams to resolve complex customer issues and ensure smooth order fulfillment.
  • Maintained and updated customer records in the CRM system, ensuring accurate and up-to-date information.
  • Contributed to the development and improvement of customer service processes and procedures, enhancing overall team efficiency.

Machine Operator

Cyautotech
01.2017 - 01.2023
  • Set up eight machines daily to start a production cycle by calibrating and cleaning them.
  • Adjusted the operating machine speed and controlled the load of the machines.
  • Adjusted settings to accurately complete task in accordance with guidelines.
  • Ran materials through the machine while checking the quality of the product throughout the job.
  • Performs visual check every 15 minutes and physical inspection of the parts using gages.
  • Skilled in the use of measuring instruments such as calipers and micrometers.
  • Tool Changes.
  • Maintained compliance with all safety and corporate regulations.
  • Inspected parts for any damage after leaving the machine and inspected assembly products for defects.
  • Ensure sufficient supply of raw production materials on a daily basis to guarantee uninterrupted and efficient operations.
  • Regularly worked 12-hour shifts both day and nights on a rotating schedule.

Weighbridge Operator

United Readymix W.L.L
01.2013 - 01.2015
  • Direct traffic coming onto site and operate weighbridge, recording all vehicles entering/leaving the site.
  • Record weights & material type by vehicle, completing appropriate documentation and collect driver signatures, double-checking truck numbers for accounting and record purposes; update the concrete materials data log.
  • Record includes: Time of weighing, The registration number of the vehicle (if applicable), The weight found, The date, The nature of the load.
  • Book all materials collections.
  • Collation & extraction of data for recorded summary of waste transfer for analysis.
  • Collate detailed and summarized records by in putting information onto the computer and extracting statistics on a weekly/monthly basis for the Shift Supervisor.
  • Adhere to licensing guidelines and collate monthly data by material type & by customer as part of management information and for environmental returns.
  • Maintain the weighbridge and general area of the weighbridge including the office in a clean, tidy and hazard free condition.
  • Assist with general administrative duties and customer service, answering the telephone and directing calls as appropriate.
  • Attend training and develop relevant knowledge, techniques and skills as required.
  • Raising requisitions using internal computer systems.
  • Complete any other reasonable tasks or requests as required, in order to meet KPIs.
  • Issue instructions to drivers of vehicles entering and leaving site as required to ensure Health and Safety and operational procedures are adhered to.
  • To ensure that all drivers and visitors are wearing appropriate PPE.
  • To refuse to accept/ issue ticket and pass when a customer's account is on credit stop.
  • To notify the driver when the vehicle is overweight.
  • Inspect inbound documentation to ensure compliance with the waste management license.
  • Ensure outbound documentation is completed accurately and completely in accordance with applicable legislation.
  • Working with other members of staff to operate the facility safely to maximize throughputs.
  • Awareness of personal responsibilities towards health and safety, use of PPE, and reporting accidents, incidents and near misses.

Social Media Marketing, Administrator

Upwork Online Freelancer
01.2012 - 01.2013
  • In charge of the smooth operation of 'The Workflow System' for the Full Social Media, Internet Marketing and Facebook Administration Workflow Systems as Directed and coached.
  • Overall responsible for team, ensuring 'The Workflow System' is fully operational and up to date.
  • Ensuring all team members is competent and up to date with job description as well as regular training and coaching.
  • Ensuring timetables and timescales are adhered to.
  • All other tasks as required...include regular online meetings with the client and with members of the team as required.

Data Entry Specialist

Source HOV
01.2009 - 01.2012
  • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data; reviewing output.
  • Secures information by completing data base backups.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • Inputs data, list of items, numbers, information, complete forms that appears on a computer screen.
  • Manipulates existing data, edit current information, or proofread new entries to a database for accuracy and according to certain guidelines.
  • Compare data with source documents or re-entry data in verification format to detect errors.
  • Complete, sort and verify the accuracy of data before it is send to customers.
  • Locate and correct data entry errors and report them to supervisors.

Service Crew

Jollibee Foods Corp.
01.2007 - 01.2008
  • Assist customers when they have trouble or questions using computer software such as Microsoft Office, Adobe software and all software that are being used in the cyber café.
  • Provide services such as encoding, printing, downloading and all other operations provided by the café.
  • Assist in trouble-shooting of computers, maintenance and software installation.
  • Provides assistance on popular online and LAN games to customers.
  • Troubleshoots different kinds of computer programs, hardware and software.
  • Provide excellent customer care.
  • Maintain cleanliness and orderliness of the place.
  • Keep accurate records of logs and inventories of the shop.
  • Time customers of the number of minutes or hours they will use the computer or internet.

Education

High School Diploma -

Olongapo City National High School

Skills

  • Advanced Computer Literacy
  • Able to listen to and act on instructions
  • Excellent team player
  • Ability to multi-task
  • Problem Solving
  • Time Management
  • Quality Control
  • Safety Protocols
  • Continuous Improvement
  • Customer service support
  • Attention to detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemote

Important To Me

Career advancement

Timeline

Customer Service Support

Coco & Eve
06.2023 - 01.2025

Machine Operator

Cyautotech
01.2017 - 01.2023

Weighbridge Operator

United Readymix W.L.L
01.2013 - 01.2015

Social Media Marketing, Administrator

Upwork Online Freelancer
01.2012 - 01.2013

Data Entry Specialist

Source HOV
01.2009 - 01.2012

Service Crew

Jollibee Foods Corp.
01.2007 - 01.2008

High School Diploma -

Olongapo City National High School

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JEFF GIL MORALES