Mizer Ben Eli-IV Escalona
Operations Supervisor / Employee Relations / Paralegal
Bacolod City
Summary
Professional advocate with robust legal knowledge and strong analytical abilities. Proven track record in client representation, legal research, and case management. Adept at collaborating with teams to achieve desired outcomes, adaptable to evolving needs. Skilled in negotiation, communication, and conflict resolution. Reliable and results-driven with focus on delivering impactful solutions.
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
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Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Senior People Advocate (Labor Relations)
Ubiquity Global Services
07.2024 - 04.2025
- Manage employee and labor relations, ensuring compliance with company policies and labor laws.
- Conduct investigations, recommend corrective actions, and mediate disputes.
- Acted as the company representative in labor court hearings; drafted and filed Position Papers, Replies, Rejoinders, and procedural motions to support favorable resolutions, and ensure legal compliance.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Managed a workforce of more than 3,000 employees.
Legal Researcher / Paralegal
Espiritu and Associates Law Office
12.2023 - 12.2024
- Draft legal documents, conduct case research, and assist in client consultations.
- Provide administrative support for litigation and compliance matters.
- Assisted in building the firm''s reputation for exceptional research capabilities by consistently producing high-quality work under tight deadlines.
- Conducted comprehensive legal research for case preparation, resulting in more informed and effective litigation strategies.
- Collaborated closely with attorneys on high-profile cases, providing timely and accurate research support for successful outcomes.
Operation Supervisor (Team Lead)
Ubiquity Global Services
Bacolod City, Negros Occidental
09.2022 - 06.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Supervisor (Team Leader)
Iqor Ph
Bacolod City, Negros Occidental
09.2021 - 09.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Various Leadership Roles
Sykes Asia Inc.
06.2016 - 09.2021
- Team Manager: Managed team KPIs for Pearson Education accounts.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Product Trainer: Trained new hires, fostering high retention rates, and customer satisfaction.
- Team Leader (Verizon and Rover): Supervised teams to achieve client deliverables, and maintain service quality.
Technical Support and Customer Service Roles
Sykes Asia Inc. & Convergys Philippines
01.2014 - 06.2016
- Delivered top-tier technical support and customer service for global clients.
- Recognized for exceeding quality and customer satisfaction metrics.
Education
J.D. - Law
University of Negros Occidental - Recoletos
Bacolod City, Province Of Negros Occidental, Philippines 04.2021 - 01.2025
Bachelor of Arts - Political Science
Mindanao State University - Iligan Institute of Technology
Iligan, Province Of Lanao Del Norte, Philippines 01.2009 - 01.2013
Skills
Legal Research and Drafting
Internal Investigations
Case Documentation
Employee Relations
Grievance Case Handling
Preparation of Position Papers
Summary Reports
Policy Interpretation
Implementation
Confidential Record Management
Calendar Management
Email Management
Meeting Management
Stakeholder Communication
SOP Creation
Administrative Hearing Scheduling
Minute Taking
Executive Correspondence
Project Coordination
Workflow Oversight
Google Workspace
Document Merge
Google Apps Script Automation
Microsoft Office
Canva
Slack
Trello
Zoom
Notion
Asana
Training And Qualifications
- Leadership and Management Training, Revilla C. Noel, 12/15/13
- Gender and Development - Resource Speaker/Training Facilitator, Addressing Cyberbullying in Schools and Workplace, Capacity Building Facilitator for Women and Children Protection Desk Officers and Social Workers on combatting VAWC, Human Trafficking and OSAEC
Key Skills
Legal Research and Drafting (NTEs, Contracts, Memos, Affidavits), Labor Law Compliance and Disciplinary Process Support, Internal Investigations and Case Documentation, Employee Relations & Grievance Case Handling, Preparation of Position Papers and Summary Reports, Policy Interpretation and Implementation, Confidential Record Management, Calendar, Email, and Meeting Management, Stakeholder Communication and Coordination, SOP and Template Creation for Legal/HR Use, Administrative Hearing Scheduling and Documentation, Minute Taking and Executive Correspondence, Project Coordination and Workflow Oversight, Google Workspace: Docs, Sheets, Forms, Calendar, Drive, Document Merge & Google Apps Script Automation, Microsoft Office: Word, Excel, Outlook, PowerPoint, Canva (basic design for reports or slide decks), Slack, Trello, Zoom, Notion, Asana (learned or adaptable)
Timeline
Senior People Advocate (Labor Relations)
Ubiquity Global Services
07.2024 - 04.2025
Legal Researcher / Paralegal
Espiritu and Associates Law Office
12.2023 - 12.2024
Operation Supervisor (Team Lead)
Ubiquity Global Services
09.2022 - 06.2023
Operations Supervisor (Team Leader)
Iqor Ph
09.2021 - 09.2022
J.D. - Law
University of Negros Occidental - Recoletos
04.2021 - 01.2025
Various Leadership Roles
Sykes Asia Inc.
06.2016 - 09.2021
Technical Support and Customer Service Roles
Sykes Asia Inc. & Convergys Philippines
01.2014 - 06.2016
Bachelor of Arts - Political Science
Mindanao State University - Iligan Institute of Technology
01.2009 - 01.2013