MITZI ROSE GALOLA
San Rafael, Miagao Iloilo
Summary
Focused Audit Supervisor with a strong background in training, mentoring and overseeing audit staff. Expert in supervising an audit team while planning and executing a comprehensive audit program. Meticulous in reviewing financial reporting for effective recordkeeping and regulations compliance. Detail-oriented Auditor with track record of quickly completing complex audit projects. Experienced in public and private accounting, specializing in financial statement audits. Well-versed in managing entire audit process from planning and risk assessment to fieldwork.
Overview
3
3
years of professional experience
Work History
Ar Audit Supervisor
Grand Canyon Multi Holdings, Inc
Iloilo City,, Philippines
02.2024 - Current
- Ensured compliance with regulations, identifying discrepancies and providing corrective action plans.
- Trained new audit personnel to perform duties according to regulations and established procedures.
- Reduced audit timeframes with efficient planning and execution of audit procedures.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Attend MANCOM meeting every week to audit branches.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Customer Service Associate
BDO Unibank
Villa Arevalo Iloilo City
07.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Finance Admin Head
EMB Capital Lending
Miagao, Province Of Iloilo
08.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Outbound Call Center Agent
LEAD GENERATION AND DONORS CREATION
ILOILO CITY , Philippines
10.2021 - 01.2022
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
Education
PRIMARY -
LA PAZ ECUMENICAL CHRISTIAN SCHOOL
SAN ROQUE LAPAZ TARLAC Bachelor of Science - ACCOUNTING INFORMATION SYSTE,
HUA SIONG COLLEGE OF ILOILO
IZANART ST., ILOILO CITY 06.2022
High School Diploma -
UNIVERSITY OF SAN AGUSTIN
GENERAL LUNA ILOILO CITY 04.2018
High School Diploma -
SAN RAFAEL NATIONAL HIGH SCHOOL
SAN RAFAEL MIAGAO ILOILO 04.2016
Skills
- Attention to detail and accuracy
- Employee Supervision
- Strategic Planning and Vision
- Team Leadership and Management
- Account Reconciliation
- Report Writing
- Continuous Improvement Mindset
- Training personnel
- Staff Supervision
Timeline
Ar Audit Supervisor
Grand Canyon Multi Holdings, Inc
02.2024 - Current
Customer Service Associate
BDO Unibank
07.2023 - 12.2023
Finance Admin Head
EMB Capital Lending
08.2022 - 05.2023
Outbound Call Center Agent
LEAD GENERATION AND DONORS CREATION
10.2021 - 01.2022
PRIMARY -
LA PAZ ECUMENICAL CHRISTIAN SCHOOL
Bachelor of Science - ACCOUNTING INFORMATION SYSTE,
HUA SIONG COLLEGE OF ILOILO
High School Diploma -
UNIVERSITY OF SAN AGUSTIN
High School Diploma -
SAN RAFAEL NATIONAL HIGH SCHOOL